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Hotel Front Desk Representative

2 months ago

MagstattleBas, Grand Est, United States Staybridge Suites Omaha West Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Hourly Hotel Front Desk Agent at Staybridge Suites Omaha West. This role requires flexibility, including working weekends and holidays, and involves greeting guests, checking them in and out of the hotel, and providing exceptional customer service.

Compensation and Benefits

This position offers a competitive hourly rate of $15 to $17 per hour, paid biweekly, and the possibility of tips and incentives.

Responsibilities

• Greet and welcome customers warmly, making them feel comfortable and at ease

• Check customers in and out of the hotel, ensuring a smooth and efficient process

• Register and assign guests to hotel rooms, ensuring accurate and timely processing

• Collect payments and process credit card transactions, maintaining confidentiality and security

• Respond to customer inquiries regarding hotel services and amenities, providing accurate and helpful information

• Provide information about local attractions and services, enhancing the guest experience

• Manage customer reservations and changes in reservations, ensuring accuracy and efficiency

• Respond to complaints and offer appropriate solutions, prioritizing customer satisfaction

• Ensure customer satisfaction and provide exceptional customer service, exceeding guest expectations

Requirements

• Previous front desk experience in a hotel is preferred, but not required

• Excellent customer service and organizational skills, with the ability to multitask and prioritize

• Knowledge of hotel industry standards and best practices, with a focus on customer satisfaction

• Ability to provide information about services, promotions, and packages, enhancing the guest experience

• Excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues

• Proficiency in using computer software, such as Hotel Reservation Systems, to efficiently process transactions and manage guest information

• High school diploma or higher education is preferred, but not required

EEOC Statement

At Staybridge Suites Omaha West, we are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.