Associate Manager of Parking Operations
2 weeks ago
About the Role
We are seeking a highly motivated and experienced Parking Operations Manager Associate to join our team at Towne Park. As a key member of our operations team, you will be responsible for ensuring high levels of client, customer, and associate satisfaction at our designated locations.
Key Responsibilities
- Manage the delivery of guest/patient services, including valet parking, bell services, and door services.
- Hire, train, evaluate, and discharge associates as needed.
- Plan, assign, and direct work to ensure efficient operations.
- Appraise performance and provide feedback to associates.
- Manage financial aspects, including revenue collection and reporting.
- Address customer complaints and resolve issues in a timely manner.
- Supervise a minimum of two associates and provide guidance and support as needed.
Requirements
- Associate's degree or equivalent degree.
- Valid driver's license and clean driving record.
- Minimum of one year of related experience in hospitality.
- Knowledge of Towne Park's and site-specific preventative safety and security procedures.
- Knowledge of Towne Park's safe driving policies and procedures.
- Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park.
- Knowledge of Towne Park's equipment training, policies, and procedures for use in a safe and efficient manner.
- Knowledge of Towne Park's claim check, ticketing, and key box training, policies, and procedures.
- Knowledge of Towne Park's principles and processes for providing exemplary customer service.
- Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA.
- Knowledge of business writing, basic accounting, and business metrics.
- Knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
Working Conditions and Physical Demands
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
- Talk or hear.
- Sit or stand for extended periods of time.
- Run; walk; handle or feel objects, tools, or controls.
- Reach with hands and arms.
- Climb stairs.
- Balance.
- Stoop, kneel, crouch, or crawl.
Lifting Requirements
- Exerting up to 50 pounds of force occasionally.
- Exerting up to 25 pounds of force frequently.
- Exerting greater than 10 pounds of force constantly.
Travel
Travel of up to 10% may be required.
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