Mental Health Program Specialist 3

4 weeks ago

New York, New York, United States StateJobsNY Full time
Job Summary

We are seeking a highly skilled Mental Health Program Specialist 3 to join our team in the Division of Planning and Quality Management, Office of Hospital Care and Community Transitions. The successful candidate will be responsible for providing oversight, support, and technical assistance to Article 31 and Article 28 mental health emergency departments, Comprehensive Psychiatric Emergency Programs (CPEPS), and inpatient units around patient transport, evaluation, treatment, and discharge.

Key Responsibilities
  • Supervise a regional team providing technical assistance and direction to hospitals (Article 28 mental health emergency departments, CPEPS, and inpatient units) around evaluation, treatment, and discharge.
  • Oversee ongoing regional specific meetings with staff from the team and with various units within the Field Office to evaluate effectiveness, improve coordination of care, identify gaps in services, and disseminate information.
  • Provide programmatic assistance and technical direction to providers that will facilitate the transition to alternative community settings for individuals with serious mental illness currently being discharged from Article 28 hospitals, CPEPS, or inpatient.
  • Provide support and technical assistance around updated regulations for hospitals and community providers.
  • Clarify standards of care for existing hospital activities/protocols regarding psychiatric admission, treatment, and discharge and modifying or establishing new policies/processes/checklists as needed to create equity, systemic accountability, and standards for evaluation.
  • Support programs in identifying and navigating resources, providing assistance with systems navigation.
  • Identify and report on systems barriers, challenges, and problem areas.
  • Provide expert technical assistance, case consultation, and support to licensed or designated providers on complex cases, to ensure compliance and knowledge of OMH regulations, guidelines, and notifications; share information to improve communications, accountability, and quality of care through linkages.
  • Address consumer, family, and/or provider complaints that involve fact finding and follow-up with involved parties, and coordinate services needed with other OMH programs and/or other state agency resources.
  • Identify regional specific mental health service trends and needs using quantitative analysis of research to obtain objective information for necessary decision making that leads to improved delivery of mental health services in a fully managed care system.
  • Collaborate with other state agencies around hospital treatment and the transition of mental health services into the communities.
  • Supervise staff and review and evaluate work performance, recommend training, and mentor staff to ensure optimum work performance.
  • Provide education on resources and new evidence-based care to supervisees.
  • Facilitate communication between various provider agencies.
  • Monitor and analyze service, management, clinical, and quality of care data/statistics.
  • Review and monitor all required reports, including data collection, incident reports, expenditure reports, site visit summaries, corrective actions plans, to identify programmatic trends and challenges.
  • Work in collaboration with field office staff and other departments on the monitoring, bringing back compliance issues and findings to the appropriate departments.
  • Work with providers and other stakeholders, as well as coordinate efforts with other OMH divisions to address issues related to service delivery and implementation.
  • Assist and support on specific special projects as assigned.
Requirements

The successful candidate will have a bachelor's degree in a health or human services area and four years of professional clinical experience in a mental health program. A master's degree in clinical mental health counseling, clinical psychology, community mental health counseling, counseling and community psychology, counseling, forensic psychology, mental health counseling, nursing, psychoanalysis, psychology, rehabilitation counseling, or social work can substitute for one year of specialized experience.

Candidates with clinical background and/or prior hospital experience are preferred for these roles.

The New York State Office of Mental Health (OMH) is an equal opportunity/affirmative action employer.

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