Clinical Administrative Specialist

3 weeks ago


Reston, Virginia, United States Commonwealth of Virginia Full time

About the Position:

The Commonwealth of Virginia is seeking a highly organized and detail-oriented Clinical Administrative Specialist to join its team at George Mason University. As a key member of Student Health Services, this individual will provide exceptional customer support and assistance to students, faculty, and staff.

Responsibilities:

  • Support the SHS mission by maintaining a presence and acting as the liaison between medical staff and visitors at the front desk;
  • Provide direct customer support and assist students in need of health care services;
  • Provide excellent and exemplary customer service to both internal staff and external customers;
  • Manage patients walking into the clinic with or without an appointment;
  • Promptly report potential emergent patients or situations to the appropriate staff;
  • Receive, sort, and route incoming mail and manage incoming or outgoing faxes;
  • Provide excellent customer service by handling inquiries, providing information, politely, accurately, and in a timely manner.

Required Qualifications:

  • Demonstrated organizational skills with ability to handle multiple tasks simultaneously;
  • Demonstrated interpersonal and communication skills;
  • Knowledge and understanding of front office procedures in a primary care clinic setting;
  • Basic computer knowledge and skills, including Microsoft Office, Excel, and Outlook;
  • Basic understanding of medical terminology;
  • Experience with Electronic Health Record, typically obtained in two years;
  • Experience with patient check-in and patient check-out procedures, typically obtained in two years;
  • Ability to prioritize and facilitate cohesiveness and team work.

Preferred Qualifications:

  • Basic CPR certification;
  • Experience typically obtained in 2+ years of medical office or other patient ambulatory clinic setting;
  • Experience and knowledge of unique needs of a college student, typically obtained in 2+ years.

Instructions to Applicants:

For full consideration, applicants must apply for the Clinical Administrative Specialist position at George Mason University and submit the online application, including three professional references with contact information, and provide a cover letter and resume.



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