Clinical Administrative Specialist
3 weeks ago
About the Position:
The Commonwealth of Virginia is seeking a highly organized and detail-oriented Clinical Administrative Specialist to join its team at George Mason University. As a key member of Student Health Services, this individual will provide exceptional customer support and assistance to students, faculty, and staff.
Responsibilities:
- Support the SHS mission by maintaining a presence and acting as the liaison between medical staff and visitors at the front desk;
- Provide direct customer support and assist students in need of health care services;
- Provide excellent and exemplary customer service to both internal staff and external customers;
- Manage patients walking into the clinic with or without an appointment;
- Promptly report potential emergent patients or situations to the appropriate staff;
- Receive, sort, and route incoming mail and manage incoming or outgoing faxes;
- Provide excellent customer service by handling inquiries, providing information, politely, accurately, and in a timely manner.
Required Qualifications:
- Demonstrated organizational skills with ability to handle multiple tasks simultaneously;
- Demonstrated interpersonal and communication skills;
- Knowledge and understanding of front office procedures in a primary care clinic setting;
- Basic computer knowledge and skills, including Microsoft Office, Excel, and Outlook;
- Basic understanding of medical terminology;
- Experience with Electronic Health Record, typically obtained in two years;
- Experience with patient check-in and patient check-out procedures, typically obtained in two years;
- Ability to prioritize and facilitate cohesiveness and team work.
Preferred Qualifications:
- Basic CPR certification;
- Experience typically obtained in 2+ years of medical office or other patient ambulatory clinic setting;
- Experience and knowledge of unique needs of a college student, typically obtained in 2+ years.
Instructions to Applicants:
For full consideration, applicants must apply for the Clinical Administrative Specialist position at George Mason University and submit the online application, including three professional references with contact information, and provide a cover letter and resume.
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