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Client Success Representative

2 months ago

Frisco, Texas, United States TeamLogic IT Full time
About the Role

We are seeking a highly skilled and experienced IT Account Manager to join our team at TeamLogic IT. As a key member of our team, you will be responsible for cultivating and maintaining long-lasting relationships with our clients, ensuring their satisfaction, and driving revenue growth.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with existing clients, ensuring their needs are met and expectations exceeded.
  • Account Growth and Expansion: Proactively identify opportunities for account growth and expansion, offering customized solutions that align with clients' IT and business objectives.
  • Collaboration and Communication: Collaborate with internal teams, including sales, technical support, and project management, to ensure seamless delivery of our services.
  • Client Meetings and Reviews: Conduct regular client meetings and reviews to assess satisfaction, address concerns, and provide updates on new offerings and service improvements.
  • Performance Metrics and Analysis: Monitor and analyze account performance metrics, implementing strategies to maximize client retention and revenue generation.
  • Industry Knowledge and Insights: Stay informed on the latest industry trends, technologies, and best practices to provide valuable insights and recommendations to clients.
  • Networking and Business Development: Participate in networking events, trade shows, and conferences to build brand awareness and generate new business leads.
  • Client Onboarding and Documentation: Shepherd new clients from prospects to onboarded clients by monitoring and advising accountability on implementation and documentation.
  • Client and Prospect Record Management: Update client and prospect records in relevant systems.
Requirements and Qualifications
  • Experience: 3+ years of experience in account management, preferably in the IT or MSSP industry.
  • Track Record: Proven track record of meeting or exceeding sales targets and driving client satisfaction.
  • Industry Knowledge: Strong understanding of IT infrastructure, cloud services, cybersecurity, and other managed services offerings.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
  • Problem-Solving and Negotiation Skills: Outstanding problem-solving and negotiation skills, with a customer-centric approach to resolving issues.
  • Organizational and Self-Management Skills: Great organizational skills and self-management abilities that do not require micro-management or constant accountability.
  • Self-Motivation and Results-Driven: Self-motivated and results-driven, with a passion for continuous learning and staying current on industry trends.
  • Travel and Flexibility: Ability and willingness to travel occasionally for client meetings, trade shows, and other events.
  • Education and Certifications: Bachelor's degree in Business, IT, or a related field is ideal, but not necessarily required - deep knowledge and experience often makes up for a degree.
  • Technical Skills: Familiarity with Autotask a plus.
What We Offer
  • Competitive Compensation: $60,000.00 - $80,000.00 per year.
  • People-First Culture: Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more.
  • Professional Growth and Development: We are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.