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Front Desk Coordinator

2 months ago


Plainfield, New Jersey, United States AAM LLC Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Front Desk Coordinator to join our team at AAM LLC. As a Front Desk Coordinator, you will be responsible for providing exceptional customer service to our residents, visitors, and vendors.

Key Responsibilities:

  • Provide direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors, and vendors.
  • Partner with the Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
  • Filter inbound calls to determine appropriate direction.
  • Greet all visitors/homeowners and determine their immediate needs.
  • Monitor pickups/deliveries.
  • Assist with event set up and break down as needed.
  • Perform other related duties as directed.

Requirements:

  • High school diploma or better.
  • 2 years of paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

Preferred Qualifications:

  • Excellent customer service and communication skills.
  • Ability to offer support to administrative support staff with ever-changing needs.
  • Ability to elicit information from callers and visitors in a professional and efficient manner.
  • Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
  • Exceptional organization and tracking skills.
  • Ability to function efficiently in a high volume, fast-paced environment.
  • Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word, and Outlook), internet, and e-mail systems.
  • Ability to interact and work positively and effectively with staff at all levels.
  • Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
  • Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

Sitting at a work station utilizing a computer in an office setting. Walking throughout property/facilities as needed. Setting up, taking down, and stacking tables and chairs.