Fitness Club Representative
2 weeks ago
At Planet Fitness, we're seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative.
As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.
Key responsibilities include:
- Welcoming members and guests, and providing a positive first impression of our club.
- Handling front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Responding to member questions and concerns in a timely and professional manner.
- Maintaining the neatness and cleanliness of the club.
Requirements:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
Physical demands include:
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Occasional lifting up to 50 lbs.
- Frequent bending, reaching, and kneeling to complete cleaning tasks.
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