Front Desk Operations Manager
4 weeks ago
Key Responsibilities:
- Supervise Guest Services Team Members: Ensure efficient and smooth operations to produce excellent feedback and guest satisfaction.
- Provide Accurate Information and Services: Respond in a professional and courteous manner to guests.
- Train and Direct Team Members: Resolve issues, coach, and counsel to ensure a quality operation.
- Resolve Customer Issues: Maintain a high level of customer satisfaction and quality service.
- Build Relationships: Liaise with other departments, especially housekeeping and reservations.
- Manage Cash Transactions: Maintain responsibility for personal bank as specified by hotel bank agreement policy.
About the Role: As a Front Desk Supervisor at Peachtree Hospitality Management, you will play a crucial role in ensuring the smooth operation of our hotel's front office. Your leadership skills and ability to provide excellent guest service will make you an invaluable asset to our team.
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