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Guest Services Manager

2 months ago

Virginia Beach, Virginia, United States VIRGINIA BEACH HOTEL ASSOCIATION Full time

Front Desk Supervisor at VIRGINIA BEACH HOTEL ASSOCIATION

We are seeking a dedicated professional to enhance our guests' experiences at the VIRGINIA BEACH HOTEL ASSOCIATION.

  • Oversee and manage staffing schedules, providing coaching and support as needed.
  • Evaluate team objectives and facilitate regular staff meetings to ensure alignment.
  • Effectively communicate available hotel amenities, activities, and local attractions to guests.
  • Engage with guests, addressing their inquiries and resolving any issues in a timely manner.
  • Conduct daily inspections of guest rooms and common areas to ensure maintenance standards are met.
  • Arrange shift coverage to accommodate any staff absences.
  • Implement and uphold hotel policies and procedures.
  • Manage all reservation processes to guarantee accuracy and efficiency.
  • Provide updates and assistance to guests as required.
  • Collaborate with other departments to support overall hotel operations.

Minimum Education and Experience Requirements:

  • High School Diploma is mandatory.
  • Preferred background in business-related continuing education.
  • Experience in computer operations and customer service is essential.
  • Prior experience in a supervisory role is crucial.