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Guest Services Manager

2 months ago

Virginia Beach, Virginia, United States VIRGINIA BEACH HOTEL ASSOCIATION Full time

Front Desk Supervisor at VIRGINIA BEACH HOTEL ASSOCIATION

We are seeking a dedicated professional to oversee our front desk operations and enhance guest experiences.

  • Organize and manage staffing schedules, providing coaching and guidance to team members
  • Evaluate team objectives and facilitate regular staff meetings
  • Inform guests about hotel amenities, local activities, and attractions
  • Engage with guests, addressing questions and resolving concerns efficiently
  • Conduct daily inspections of guest rooms and public areas for maintenance needs
  • Manage shift coverage to ensure seamless operations during staff absences
  • Implement and uphold hotel policies and procedures
  • Oversee reservation processes to guarantee accuracy
  • Update guest information and provide necessary assistance
  • Collaborate with other departments as required

Minimum Education and Experience Requirements:

  • High School Diploma is mandatory
  • Preferred background in business-related education
  • Essential experience in computer operations and customer service
  • Prior experience in a supervisory role is crucial