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Customer Service Representative

2 months ago

Lawrence, Kansas, United States Maximus Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Maximus. As a Customer Service Representative, you will play a critical role in delivering exceptional customer service to individuals navigating complex healthcare plans.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries via multiple channels, including phone, email, and web chat.
  • Utilize computerized systems to track, gather, and troubleshoot customer information.
  • Collaborate with colleagues to provide feedback and input on call trends, processes, and procedures.
  • Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
  • Follow policies and standard operating procedures, including filling out timesheets and adhering to privacy and HIPAA rules.
Requirements
  • High school diploma or equivalent with 6 months of customer service experience.
  • Fluency in English and Spanish, with the ability to speak, read, and write professionally and fluently.
  • Excellent interpersonal skills and the ability to organize simultaneous tasks.
  • Ability to work as a member of a team and participate in internal training programs.
About Maximus

Maximus is a global leader in government services, dedicated to strengthening communities and improving the lives of those we serve. We leverage our extensive experience to develop high-quality services and solutions that are cost-effective and tailored to each community's unique needs.

We offer a supportive environment with career development and promotional opportunities, as well as a comprehensive benefits package, including base pay, bonuses, and paid time off. If you are passionate about making a positive impact on people's lives and have a knack for providing exceptional customer service, we encourage you to apply for this exciting opportunity.