Assistant Front Office Manager

24 hours ago


Marco Island, Florida, United States Hilton Marco Island Resort and Spa Full time
Job Title: Assistant Front Office Manager

We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Hilton Marco Island Resort and Spa.

Job Summary:

The Assistant Front Office Manager will be responsible for supervising and coordinating the activities of the Front Office team, ensuring seamless guest experiences, and maintaining high standards of service quality.

Key Responsibilities:
  • Supervise and Train Front Office Staff: Orient and train new team members, monitor progress, and provide guidance and support to ensure they meet the hotel's standards.
  • Front Office Operations: Assist in managing front desk operations, including cash handling, room assignments, and guest services.
  • Guest Services: Ensure that all guests receive exceptional service, respond to guest requests, and resolve any issues promptly.
  • Team Management: Assist in developing and implementing training programs, maintaining employee morale, and ensuring that all team members meet their performance goals.
  • Communication: Maintain open communication with all departments, including Housekeeping, Food and Beverage, and Engineering, to ensure seamless guest experiences.
Requirements:
  • Education: High School Graduate or equivalent, with additional education or experience in hotel management.
  • Experience: Minimum 2 years of hotel front desk experience, with at least 1 year of supervisory experience.
  • Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and proficiency in hotel operations software.
What We Offer:

Hilton Marco Island Resort and Spa offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates.



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