Fitness Member Support Specialist
1 week ago
- Performance-based bonuses
- Attractive salary package
- Career growth opportunities
- Comprehensive training and development programs
The Member Services Representative plays a crucial role in fostering a welcoming environment for members by delivering exceptional customer service to all individuals visiting Planet Fitness.
Key Responsibilities
- Welcome members, potential members, and guests, ensuring a high standard of customer service.
- Manage all front desk operations, including:
- Answering phone calls courteously and assisting with various inquiries.
- Checking members into the system efficiently.
- Facilitating new member registrations.
- Conducting tours for prospective members.
- Updating member accounts as necessary.
- Addressing member inquiries and concerns promptly, escalating to management when required.
- Commit to a minimum of 16 hours of work per week.
- Assist in maintaining the cleanliness and organization of the facility.
- Fluency required in both English and Spanish.
- Previous experience in customer service is preferred.
- Basic computer skills are necessary.
- A genuine interest in fitness and health.
- Positive and enthusiastic demeanor.
- Reliability and punctuality are essential.
- Outstanding customer service abilities; capable of engaging positively and professionally with members and colleagues, surpassing their expectations.
- Strong listening skills with the ability to empathize and resolve issues.
- Exhibit professionalism in all interactions, using appropriate language and behavior.
- Current CPR certification is mandatory.
- A high school diploma or GED equivalent is required.
- Applicants must be at least 18 years old.
- Frequent standing and walking throughout the shift.
- Regular verbal communication in person or over the phone.
- Ability to occasionally lift up to 50 pounds.
- Potential exposure to hazardous materials during the shift.
- Eligible for: Bi-Weekly Team Production Bonuses & Monthly Mystery Shop Bonuses
- Complimentary Black Card membership after 30 days of employment.
- Full-time employees are eligible for 50% company-paid benefits after 90 days of employment, including:
- Medical
- Dental
- Vision
- Paid Personal Time (after 6 months)
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