Fitness Member Support Specialist

1 week ago


Chelsea, Massachusetts, United States Planet Fitness Full time
Benefits:
  • Performance-based bonuses
  • Attractive salary package
  • Career growth opportunities
  • Comprehensive training and development programs
Position Overview
The Member Services Representative plays a crucial role in fostering a welcoming environment for members by delivering exceptional customer service to all individuals visiting Planet Fitness.

Key Responsibilities
  • Welcome members, potential members, and guests, ensuring a high standard of customer service.
  • Manage all front desk operations, including:
    • Answering phone calls courteously and assisting with various inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member registrations.
    • Conducting tours for prospective members.
    • Updating member accounts as necessary.
    • Addressing member inquiries and concerns promptly, escalating to management when required.
  • Commit to a minimum of 16 hours of work per week.
  • Assist in maintaining the cleanliness and organization of the facility.
Qualifications
  • Fluency required in both English and Spanish.
  • Previous experience in customer service is preferred.
  • Basic computer skills are necessary.
  • A genuine interest in fitness and health.
  • Positive and enthusiastic demeanor.
  • Reliability and punctuality are essential.
  • Outstanding customer service abilities; capable of engaging positively and professionally with members and colleagues, surpassing their expectations.
  • Strong listening skills with the ability to empathize and resolve issues.
  • Exhibit professionalism in all interactions, using appropriate language and behavior.
  • Current CPR certification is mandatory.
  • A high school diploma or GED equivalent is required.
  • Applicants must be at least 18 years old.
Physical Requirements
  • Frequent standing and walking throughout the shift.
  • Regular verbal communication in person or over the phone.
  • Ability to occasionally lift up to 50 pounds.
  • Potential exposure to hazardous materials during the shift.
Additional Benefits
  • Eligible for: Bi-Weekly Team Production Bonuses & Monthly Mystery Shop Bonuses
  • Complimentary Black Card membership after 30 days of employment.
  • Full-time employees are eligible for 50% company-paid benefits after 90 days of employment, including:
    • Medical
    • Dental
    • Vision
    • Paid Personal Time (after 6 months)


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