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**Assistant Manager

2 months ago

Chelsea, Massachusetts, United States Planet Fitness Full time

Job Summary:

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club.

Key Responsibilities:

  • Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensuring staff follows superior customer service guidelines.
  • Assist with staff management and provide backup support to the Club Manager as needed.
  • Assist in scheduling and supervising staff.
  • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
  • Assist in resolving or escalating employee issues or concerns.
  • Involved in all front desk-related activities, including:
    • Answering phones in a friendly manner and assisting callers with a variety of questions.
    • Checking members into the system.
    • New member sign-up.
    • Taking prospective members on tours.
    • Facilitating all member requests, issues, and questions.
  • Assist in overseeing cleanliness and maintenance of the facility.
  • Assist in ordering supplies using specific budgets based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.

Qualifications/Requirements:

  • Must be fluent in both English and Spanish.
  • Superior customer service skills, preferably in the fitness industry.
  • Prior experience working as a Shift Leader and/or Assistant Manager at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Benefits:

  • Eligible for bi-weekly team bonus, monthly mystery shop bonuses, and monthly Assistant Manager bonus.
  • FREE Black Card membership after 30 days of employment.
  • Eligible for 50% company-paid benefits after 90 days of employment:
    • Medical.
    • Dental.
    • Vision.
    • Paid Personal Time (after 6 months).