Technical Support Specialist
1 week ago
Position Summary: We are seeking a dedicated Technical Support Specialist to assist our clients with their technology needs. This role is essential in ensuring that our customers receive top-notch support and solutions for their IT challenges.
Key Responsibilities:
- Deliver technical support for both hardware and software issues.
- Assist clients in resolving their technical problems through various communication channels including phone, in-person, and online.
- Advise on potential enhancements to hardware and software to improve efficiency.
- Document customer inquiries and the resolutions provided.
- Stay updated on the latest Windows applications and relevant technologies as assigned.
- Engage in special projects as needed to support the team.
Required Qualifications:
- 1-5 years of experience in the IT field.
- Experience with Managed Service Providers is advantageous.
- Strong interpersonal skills to build relationships with clients.
- Excellent troubleshooting abilities and critical thinking skills.
- Professional and positive attitude.
Company Overview: AGJ Systems and Networks is recognized for its commitment to excellence in the IT sector. Our team consists of knowledgeable professionals who prioritize honest communication and tailored solutions, ensuring that we meet our clients' needs without overselling our services. We pride ourselves on our reliability and dedication to completing tasks efficiently and effectively.
We foster a collaborative and friendly work environment, making complex technical concepts accessible to our clients. Our team members are not just IT experts; they are individuals with diverse interests and a passion for their work. This unique combination of professionalism and approachability sets us apart in the industry.
Please note that this position requires a skills assessment, background verification, and drug screening.
AGJ Systems and Networks offers competitive compensation and a comprehensive benefits package.
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