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Resource Management Systems Support Specialist

2 months ago

Gulfport, Mississippi, United States Southern Company Full time

Department Overview: Work and Asset Management

Position Summary – Resource Management Systems Support Specialist

Overview

This role is designed to deliver comprehensive support for the Power Delivery Automated Resource Management System (ARMS). As an integral member of the team, the ideal candidate will engage in the innovation and configuration of the ARMS application, investigate emerging technologies, and facilitate integration with existing workforce management systems.

Key Responsibilities:

  • Provide 24/7 production support and manage case handling
  • Conduct impact analysis, including functional assessments and application risk evaluations
  • Oversee production deployments, verification testing, and user implementation assistance
  • Coordinate user acceptance testing with clients and manage bug tracking
  • Troubleshoot and resolve application quality concerns
  • Manage the application life cycle effectively
  • Ensure compliance with change management controls
  • Interface with application vendors for support
  • Travel may be required within the operational footprint on an as-needed basis

Qualifications:

  • Bachelor’s degree in Computer Science, Management Information Systems, Engineering, or a related field is preferred
  • Minimum of 5 years of experience in supporting vendor applications
  • Familiarity with CGI OpenGrid (also known as Pragma Field and Pragma Cad) is preferred
  • Proficient in Windows Server and associated products, including Reporting Services and Integration Services
  • Experience with Oracle databases
  • Knowledge of C# or other object-oriented programming languages
  • Experience with IBM MQ, Oracle Advanced Queuing (AQ), or other message-oriented middleware
  • Understanding of Microsoft BizTalk or other middleware/Integration Bus platforms
  • Conversant in relational database management
  • Strong grasp of technical environments and software methodologies
  • Proven customer service experience in a support capacity
  • PowerShell and Splunk/SCOM experience is preferred

Essential Skills:

  • Ability to cultivate and maintain quality relationships with IT colleagues, management, vendors, and internal stakeholders
  • Strong analytical and problem-solving capabilities
  • Ability to manage both production support and project-related tasks concurrently
  • Capacity to work effectively with minimal supervision
  • Excellent customer service aptitude
  • Skills in risk assessment and mitigation
  • Strong communication and interpersonal skills, with the ability to collaborate effectively within a team
  • Proficient technical writing skills
  • Ability to gather and document business and functional requirements
  • Competence in estimating project costs and timelines
  • Self-motivated with a proactive approach

Behavioral Attributes:

  • Commitment to safety
  • Ownership of personal career development
  • Values trust, high performance, and dedication to success
  • Strong desire to understand the business
  • Methodical problem-solving approach
  • Team-oriented with a robust work ethic

Company Overview:

Southern Company is a prominent energy provider serving millions of residential and commercial customers across the Southeast and beyond. Our mission is to deliver clean, safe, reliable, and affordable energy with exceptional service. We are committed to innovation, resilience, and sustainability, striving to meet the needs of our customers and communities while advancing our goal of net zero emissions by 2050. Our corporate culture and hiring practices have garnered national recognition, reflecting our dedication to diversity and excellence.