Crisis Intervention Specialist

4 weeks ago


Sacramento, California, United States TEKsystems Full time
About the Role

We are seeking dedicated and compassionate Crisis Counselors to provide emotional support, assessment, crisis intervention, and treatment/support referrals to individuals in need.

Key Responsibilities
  • Respond to crisis communications, hotlines, and provide emotional support, assessment, crisis intervention, and treatment/support referrals.
  • Assess each caller for suicide risk following assessment protocols and practices; provide adequate and relevant safety/action planning for each caller.
  • Offer and provide follow-up texts, chats, and calls to callers at risk of suicide, suicide loss survivors, and others.
  • Follow through on imminent risk calls to assure emergency contact is made with callers and confirm outcomes or re-engage callers as indicated.
  • Provide detailed and thorough documentation for all crisis line calls and crisis chats/texts.
  • Adhere consistently to call management guidelines and all crisis center policies and procedures.
  • Assist with reporting on crisis center data and outcomes throughout the year.
  • Assist with maintaining and updating the community resource database.
  • Maintain confidentiality of all callers, crisis chat and text users, crisis center location, crisis center staff, and crisis line policy and procedures.
Work Environment

Call center environment - onsite

Shifts

Sun-Thurs: 7am - 3:30pm, 3pm - 11:30pm, 11pm - 7:30am

Tues-Sat: 7am - 3:30pm, 3pm - 11:30pm, 11pm - 7:30am

Shift times include a 30-minute lunch, with the option to extend to a 1-hour lunch, which will extend the shift accordingly.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this role may include:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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