Crisis Line Clinician
4 weeks ago
WellSpace Health is seeking a skilled Crisis Line Clinician to join our team. As a Crisis Line Clinician, you will be responsible for providing empathetic emotional support, risk assessment, crisis intervention, and treatment to individuals in crisis. You will also be responsible for linking callers with higher levels of service as clinically indicated, such as mobile crisis teams and crisis stabilization units.
Key Responsibilities:- Respond to 24-hour mental health & suicide prevention crisis lines, Crisis Chats/Texts, and provide empathetic emotional support, risk assessment, crisis intervention and treatment, safety planning, and linkage to supportive referrals to callers in a consistent and non-judgmental manner.
- Screen and link callers with higher levels of service as clinically indicated, such as mobile crisis teams and crisis stabilization units, or other less intrusive and appropriate resources such as a crisis respite or a mental health urgent care clinic or outpatient counseling.
- Consult with Clinical Program as needed to support a trauma-informed approach, and enhance cultural sensitivity and effectiveness in performing crisis intervention services.
- Keep accurate records maintaining confidentiality of calls and callers, and assisting with crisis center other clinical activities.
- Consistently adhere to national standards, trainings, and practices and accurately assess each individual for suicide risk following evidence-based assessment protocols and practices; provide adequate and relevant safety/action planning for each caller.
- Provide callers with self-management skills and tools to enhance their participation in their treatment and recovery.
- Provide Motivational Interviewing and Screening, Brief Intervention, and Referral to Treatment to improve abstinence and harm reduction outcomes for people with substance use disorders.
- Perform risk assessment and crisis management, identifying high-risk, high-need callers and connecting them to appropriate services.
- Offer and provide follow-up calls as clinically indicated or required by the program.
- Consistently gather demographic information and engage callers in agency and program QI/QA efforts such as Satisfaction Surveys as required for reporting.
- Follow through on Imminent Risk calls to ensure emergency contact is made with callers and confirm outcomes or re-engage callers as indicated.
- Document all caller interactions according to WellSpace Health policies and timelines.
- Maintain confidentiality according to HIPAA requirements for all caller communications.
- Make warm referrals to specialty mental health and other specialty services when clinically indicated such as Mobile Crisis Teams, Crisis Stabilization Units, MHUCC, the VA, or others as directed, as well as within WellSpace Health as appropriate.
- Engage in ongoing trainings and regular clinical supervision to maintain quality care and adherence to standards of practice for the crisis center.
- Under the supervision of the Clinical Program Manager, comply with all Mandated Reporter requirements and documentation.
- Assist with related data collection as it relates to crisis contacts and demographics, outcomes, quality assurance, and quality improvement.
Benefits:
- Paid bereavement and jury duty leave
- 11 paid holidays per year
- Paid time off
- Paid sick leave
- Flexible Spending Program
- Company paid malpractice insurance for all providers
- Professional development hours offered annually
- 401(k) plan for eligible employees who have completed their 90-day introductory period
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