Customer Support Associate
2 weeks ago
As a vital member of our team, you will be responsible for ensuring exceptional customer experiences and efficient operations.
Key Responsibilities:
1. Operate various equipment and tools effectively.
2. Manage the stocking of ingredients from delivery areas to storage and workspaces.
3. Prepare food products according to established guidelines.
4. Handle incoming telephone orders with accuracy and professionalism.
5. Conduct inventory checks and maintain necessary documentation.
6. Perform routine cleaning of equipment and the facility.
Training:
Comprehensive orientation and on-the-job training will be provided.
Communication Skills:
Must possess the ability to understand and convey written instructions clearly. Effective verbal communication skills are essential for interacting with customers and team members.
Essential Skills:
1. Proficiency in basic arithmetic operations.
2. Ability to handle monetary transactions accurately.
3. Strong verbal and written communication skills for order processing.
4. Good hand-eye coordination for precise tasks.
Work Environment:
Conditions:
Exposure to various weather conditions while performing outdoor tasks. In-store temperatures may vary significantly.
Sensory Requirements:
Ability to communicate effectively over the phone and possess adequate vision for in-store tasks.
Temperament:
Ability to manage multiple tasks, work independently and collaboratively, and maintain composure under pressure.
Physical Requirements:
1. Most tasks are performed while standing.
2. Walking is typically for short distances.
3. Delivery tasks may require movement between the store and customer locations.
4. Lifting and carrying items weighing up to 50 pounds.
5. Frequent reaching, bending, and hand tasks are required.
Tools and Equipment:
Familiarity with basic office equipment and food preparation tools is necessary.
Qualifications:
All personal information will be handled confidentially in accordance with EEO guidelines.
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