Customer Service Liaison
5 days ago
**Job Summary**
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our Sales Department at Scantibodies Laboratory in Santee, California.
**Key Responsibilities:**
- Provide exceptional customer service to a variable number of directly assigned customers, ensuring timely and accurate resolution of their inquiries and concerns.
- Become familiar with the top 10-20 products and top 30-50 customers, including their specifications and requirements.
- Develop in-depth knowledge of the product lines of various production departments within the company, including their features and benefits.
- Receive, review, and enter customer specifications into records, ensuring proper review and approval by production and quality assurance teams.
- Participate in weekly customer service meetings to discuss ongoing projects and share best practices.
- Read, write, and speak English fluently, with the ability to communicate effectively with customers and colleagues.
- Regularly attend work and maintain a high level of productivity, with a strong focus on meeting deadlines and achieving goals.
- Hold a high school diploma or equivalent, with a college degree or college-level courses in biology or chemistry preferred.
- Minimum one to two years of customer service experience, with a strong background in sales and customer support.
- Proficient in Microsoft Office, particularly Word and Excel.
**Benefits:**
- We offer a comprehensive benefits package, including paid sick leave, vacation time, medical, dental, vision, life insurance, and 401(k) retirement plan.
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