Customer Service Liaison

5 days ago


Santee, California, United States Scantibodies Laboratory Full time

**Job Summary**

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our Sales Department at Scantibodies Laboratory in Santee, California.

**Key Responsibilities:**

  • Provide exceptional customer service to a variable number of directly assigned customers, ensuring timely and accurate resolution of their inquiries and concerns.
  • Become familiar with the top 10-20 products and top 30-50 customers, including their specifications and requirements.
  • Develop in-depth knowledge of the product lines of various production departments within the company, including their features and benefits.
  • Receive, review, and enter customer specifications into records, ensuring proper review and approval by production and quality assurance teams.
  • Participate in weekly customer service meetings to discuss ongoing projects and share best practices.
  • Read, write, and speak English fluently, with the ability to communicate effectively with customers and colleagues.
  • Regularly attend work and maintain a high level of productivity, with a strong focus on meeting deadlines and achieving goals.
  • Hold a high school diploma or equivalent, with a college degree or college-level courses in biology or chemistry preferred.
  • Minimum one to two years of customer service experience, with a strong background in sales and customer support.
  • Proficient in Microsoft Office, particularly Word and Excel.

**Benefits:**

  • We offer a comprehensive benefits package, including paid sick leave, vacation time, medical, dental, vision, life insurance, and 401(k) retirement plan.


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