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Account Manager, Books, Bulk Ordering and Fulfillment Specialist

2 months ago

Seattle, Washington, United States Amazon Services LLC Full time
About the Role

We are seeking a highly-motivated Account Manager to join our Books Bulk Ordering & Gifting team at Amazon Services LLC. As a key member of our team, you will be responsible for driving the value, selection, and fulfillment for customers ordering in bulk on Amazon Business.

Key Responsibilities
  • Bulk Order Evaluation and Execution
    • Assess available inventory and sourcing options with publishers to offer customer-requested titles and quantities
    • Support negotiated bid responses with customers and implement negotiated pricing for the final selection of titles
    • Diligently track inventory flow from publishers to end customers and communicate updates to complete the bulk order on-time
    • Demonstrate excellent time-management skills and the ability to work independently while following established procedures and policies
  • Process Improvement and Program Excellence
    • Assist with the definition and design of processes, standard operating procedures (SOPs), and tools for the team
    • Identify, action and/or provide advice on how to improve/automate processes that drive efficiencies, continuous improvement, and benefit the end customer experience, in collaboration with other Books programs and teams
    • Collaborate with cross-functional teams to identify issues and create action plans to resolve complex problems
  • Relationship Management
    • Build strong relationships, be a trusted advisor, and deliver timely, accurate and professional support to customers, publishers, and internal stakeholders
    • Play a central oversight role in tracking and communicating order execution and status both internally and externally
Requirements
  • 2+ years of sales or account management experience
  • 2+ years of digital advertising and client-facing roles experience
  • Experience with Excel
  • Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
  • Experience analyzing key open issues and resolution metrics for each of the managed accounts
  • Experience in relationship management within technology, start-ups, or SaaS Platforms