Group Rooms Coordinator

2 days ago


Phoenix, Arizona, United States Crestview Management, LLC Full time
Job Summary:

The Marriott Phoenix Airport is seeking a highly organized and detail-oriented Group Rooms Coordinator to join our Sales Team. As a key member of our team, you will be responsible for coordinating group arrival and departure, verifying reservations, and providing exceptional customer service to our clients.

Key Responsibilities:

  • Coordinate group arrival and departure, including verification of reservations and online bookings.
  • Provide ongoing communication between the client, the hotel, and the sales office to ensure all operational standards are met.
  • Act as the primary resource for group block management, including building blocks, managing group inventory, billing, and pre-arrival and post-departure tasks.
  • Maintain a working knowledge of the sales, front office, and accounting areas, as well as revenue management principles.
  • Attend Daily Business Review meetings and Weekly Revenue Strategy Meetings to stay informed about business trends and new bookings.
  • Attend brand or company training programs as directed.
  • Maintain accurate files and systems for information retrieval related to group bookings.

Requirements:

  • Strong technical skills in Word, Excel, and Outlook, as well as good internet navigation skills.
  • Excellent organizational skills, flexibility, and experience with hotel PMS systems.
  • Excellent interpersonal skills, superior oral and written communication skills, and ability to interact successfully with all levels.
  • Tact and good judgment, with proven experience interacting with customers and hotel management.

Benefits:

We offer a competitive wage, Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k), and company match, Paid Time Off (PTO), free hotel rooms, and hotel discounts.

E.O.E. Crestview Management, LLC



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