Field Service Technician for Maintenance and Support

3 weeks ago


Monee, Illinois, United States Canon Solutions America, Inc. Full time
Job Overview

We are seeking a skilled Field Service Technician to join our team in maintaining and supporting Canon-supported products. The ideal candidate will have a strong understanding of technical information, excellent communication skills, and the ability to work effectively in a fast-paced environment.

About the Role

As a Field Service Technician, you will be responsible for delivering exceptional customer experiences by providing efficient, responsive, and accurate maintenance services. This includes reporting product failure trends, meeting customer demands, and maintaining all technical information and records. You will also be required to showcase strong customer communication and satisfaction skills, as well as maintain the performance of assigned machines and facilitate performance at a level that helps achieve the branch/district's overall metric targets.

About You: The Skills & Expertise We're Looking For

To succeed in this role, you must hold a High School diploma or equivalent experience, possess a basic understanding of internet environments, and have the ability to successfully complete the PDIF (Printing and Digital Imaging Foundations) new-hire class. Additionally, you must be able to travel with a valid driver's license and acceptable driving record, function in a 24/7 environment, perform shift work, and take necessary steps to obtain security and/or other clearances required by customers. You must also be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Estimated Salary Range
$45,000 - $65,000 per year based on location and experience. Compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and much more.

Benefits and Opportunities
We offer a competitive compensation package, opportunities for professional growth and development, and a supportive work environment. Our company is committed to promoting professional innovation, sustainability, and efficiency through comprehensive digital and traditional printing and document management solutions.

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