Field Service Technician

3 weeks ago


Monee, Illinois, United States Canon Solutions America, Inc. Full time

We are seeking a highly skilled Field Service Technician to join our team at Canon Solutions America, Inc. in Monee, IL.

About the Role

As a Field Service Technician, you will be responsible for delivering exceptional customer experiences and ensuring the efficient maintenance of Canon-supported products.

  • You will identify product failure trends and serviceability issues, providing accurate documentation and record-keeping.
  • Meet customer demands by providing prompt, responsive, and accurate field/shop/on-site maintenance services.
  • Maintain technical information, Field Service Reports, Expense Reports, and Canon property assigned.
  • Showcase strong customer communication and satisfaction skills.
  • Ensure the performance of assigned machines meets company standards.
  • Foster a high-performance environment that contributes to achieving branch/district metric targets.
About You

To succeed in this role, you must possess:

  • A High School diploma or equivalent experience required.
  • A basic understanding of internet environments and the ability to complete the PDIF (Printing and Digital Imaging Foundations) new-hire class.
  • A valid driver's license and acceptable driving record necessary.
  • The ability to function in a 24/7 environment, performing shift work and on-call rotations.
  • Willingness to obtain security and/or other clearances required by customers to enter their premises.
  • The ability to lift 50 pounds and remain active more than 50% of the time.
Estimated Salary Range

$60,000 - $80,000 per annum, based on location and experience.

Benefits and Compensation

Canon Solutions America, Inc. offers a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and much more.



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