Machinery Tech Support Specialist

3 weeks ago


Monee, Illinois, United States Voortman Steel Machinery Full time
Company Overview

Voortman Steel Machinery is a pioneer in designing, manufacturing, and servicing steel fabrication machinery. Our state-of-the-art facility offers unparalleled career paths and opportunities for growth.


Salary

We offer a competitive salary of $80,000 per year, which may vary based on experience and qualifications.


Job Description

As a Remote Machinery Tech Support Specialist, you will embark on a journey of solving diverse technical challenges for cutting-edge machinery worldwide. You will delve into the realm of advanced technology, addressing issues spanning electronics, frequency drives, robot systems, hydraulics, and more.

You will utilize tools like Teamviewer, E-plan Viewer, Salesforce, and PLC monitoring to assist customers globally in the dynamic field of steel fabrication machinery. This includes capabilities such as robot plasma cutting, high-speed drilling, milling, sawing, and even robot welding.


Required Skills and Qualifications

To be successful in this role, you will need a mechanical and electrical background of at least two years. You should have the ability to answer questions from operators and technicians mostly through phone and email interactions.

  • A strong understanding of computer-based remote support is essential.

Benefits

We offer a range of benefits to support your well-being and career growth:

  • Competitive salaries with potential for increase based on performance.
  • Full medical, vision, and dental insurance effective on the date of hire.
  • Three medical insurance plan options to choose from.
  • 100% Company paid life insurance of up to $30,000 USD guaranteed.
  • Additional voluntary life insurance available.
  • 100% Company paid STD coverage; up to $1,000 USD weekly.
  • 50%/50% premium split between employer and employee for long-term disability (i.e., LTD).
  • Generous paid time off including vacation, paid leave, and PTO.
  • Up to 4% employer contribution in our 401k plan, with no vesting schedule.
  • Seven paid holidays.

About Our Culture

We foster a culture of innovation and creativity:

  • Less work hours than industry competitors.
  • Open workspaces in the office to stimulate collaboration and growth.
  • The ability to work in a progressive and global organization.
  • Technologically savvy environment.
  • Regular company-hosted employee events.
  • Potential visit to global headquarters in Europe.
  • A talented and diverse workforce.
  • Flexible work attire, including jeans every day.
  • Endless career advancement opportunities.


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