Team Lead for Service Department

3 weeks ago


Monee, Illinois, United States Voortman Steel Machinery Full time
About the Role

Voortman Steel Machinery is a rapidly growing company that manufactures advanced automated steel processing technology. We're seeking an experienced Team Leader to join our North American subsidiary, Voortman USA LLC.

Key Responsibilities
  • Staff Management and Development: Engage and motivate staff through daily supervision of operational tasks, including scheduling responsibility.
  • Employee Progression and Performance Management: Set out career progression plans for each team member and manage the annual performance review process.
  • Collaboration: Work with global peers on capacity, department improvements, and training opportunities.

In this role, you'll be responsible for delivering high-quality service related to reporting, quotes, training sessions, escalations, and technical documentation. You'll also create and monitor key performance indicators (KPIs), identify process improvements, and manage departmental budget.

Requirements
  • A bachelor's degree in business administration, mechanical, electrical engineering, or a related field.
  • Three years' professional experience creating team goals.
Benefits
  • Flextime policy.
  • Paid vacation.
  • Paid leave days.
  • Paid time off (PTO).
  • Paid holidays.
  • Competitive salaries ($65,000 - $85,000 per year)
  • Full medical, vision, and dental insurance (effective on date of hire).
  • Three medical insurance plan options to choose from.
  • Up to 4% employer contribution in our 401k plan, with no vesting schedule.
About Our Company Culture
  • Less work hours than industry competitors.
  • Open workspaces in the office to stimulate innovation and creativity.
  • The ability to work in a progressive and global organization.
  • Technologically savvy firm.
  • Regular company-hosted employee events.
  • Potential visits to our global headquarters in Europe.
  • A talented and diverse workforce.
  • Endless career advancement opportunities.


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