Team Lead for Service Department
3 weeks ago
Voortman Steel Machinery is a rapidly growing company that manufactures advanced automated steel processing technology. We're seeking an experienced Team Leader to join our North American subsidiary, Voortman USA LLC.
Key Responsibilities- Staff Management and Development: Engage and motivate staff through daily supervision of operational tasks, including scheduling responsibility.
- Employee Progression and Performance Management: Set out career progression plans for each team member and manage the annual performance review process.
- Collaboration: Work with global peers on capacity, department improvements, and training opportunities.
In this role, you'll be responsible for delivering high-quality service related to reporting, quotes, training sessions, escalations, and technical documentation. You'll also create and monitor key performance indicators (KPIs), identify process improvements, and manage departmental budget.
Requirements- A bachelor's degree in business administration, mechanical, electrical engineering, or a related field.
- Three years' professional experience creating team goals.
- Flextime policy.
- Paid vacation.
- Paid leave days.
- Paid time off (PTO).
- Paid holidays.
- Competitive salaries ($65,000 - $85,000 per year)
- Full medical, vision, and dental insurance (effective on date of hire).
- Three medical insurance plan options to choose from.
- Up to 4% employer contribution in our 401k plan, with no vesting schedule.
- Less work hours than industry competitors.
- Open workspaces in the office to stimulate innovation and creativity.
- The ability to work in a progressive and global organization.
- Technologically savvy firm.
- Regular company-hosted employee events.
- Potential visits to our global headquarters in Europe.
- A talented and diverse workforce.
- Endless career advancement opportunities.
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