Service Department Team Lead
3 weeks ago
We are seeking a seasoned Team Leader for our Service Department to drive operational excellence and staff development. At Voortman Steel Machinery, we manufacture cutting-edge automated steel processing technology, and our North American subsidiary, Voortman USA LLC, is rapidly expanding.
About the RoleAs a Team Leader, you will oversee staff management and development, ensuring seamless day-to-day operations and end-to-end responsibility for scheduling. Your key responsibilities will include:
- Staff Management: Engage and motivate staff, supervise daily tasks, and hold accountability for scheduling
- Employee Development: Set career progression plans for each team member and manage annual performance reviews
- Collaboration: Work with global peers on capacity, department improvements, and training opportunities
Additional Key Responsibilities:
- Operational Customer Service: Deliver high-quality service related to reporting, quotes, training sessions, escalations, and technical documentation
- Process and Performance Management: Create and monitor KPIs, identify process improvements, and manage departmental budget
- Human Resources Collaboration: Work with HR on performance management, employee relations, hiring, and onboarding
This role is about implementing solutions to challenges and seizing exciting opportunities to take care of our customers. In our dynamic and rewarding environment, ambition and hard work are celebrated. A bachelor's degree in business administration, mechanical, electrical engineering, or a related field, along with three years of professional experience creating team goals, is required.
BenefitsWe offer a competitive salary range of $80,000 - $120,000 per year, depending on experience, as well as excellent benefits including:
- Flexible work hours
- Paid vacation
- Paid leave days
- Paid time off (PTO)
- Paid holidays
- Full medical, vision, and dental insurance
- 401(k) plan with up to 4% employer contribution
We value innovation, creativity, and teamwork, offering an open workspace that stimulates collaboration. You can expect:
- Less work hours than industry competitors
- Open workspaces in the office
- The ability to work in a progressive and global organization
- Regular company-hosted employee events
- A talented and diverse workforce
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