Field Service Manager

4 weeks ago


Seattle, Washington, United States Quench Full time
Job Description

Quench is seeking a seasoned professional to fill the role of Field Service Manager. As a key member of our team, you will be responsible for overseeing the installation and maintenance of our water filtration systems, ensuring exceptional customer satisfaction, and leading a team of Field Service Technicians.

Key Responsibilities:
  • Team Management: Lead and manage a team of Field Service Technicians, providing guidance and support to ensure successful project execution.
  • Customer Management: Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
  • Installation and Maintenance: Oversee the installation and maintenance of our water filtration systems, ensuring they are properly installed and functioning as expected.
  • Reporting and Administration: Prepare and submit reports, paperwork, and correspondence to the Regional Service Director, ensuring timely and accurate submissions.
  • Training and Development: Develop and implement training programs for new staff, ensuring they have the necessary skills and knowledge to succeed in their roles.
Requirements:
  • 5+ Years of Management Experience: Proven track record of managing teams and leading projects to successful completion.
  • Current Plumbing License: Valid license to practice plumbing in Washington State.
  • Vocational Technical School Diploma/Certification: Relevant education and training in plumbing, water treatment, or a related field.
  • Experience with Water Filtration Systems: Proven experience working with water filtration systems, including installation, maintenance, and repair.
  • Leadership and Communication Skills: Excellent leadership and communication skills, with the ability to effectively manage teams and communicate with customers.
  • Technical Skills: Proficient in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
What We Offer:
  • Competitive Salary and Commission: Competitive salary and commission structure, with opportunities for advancement.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance.
  • Incentive Awards: Opportunities for incentive awards and bonuses, based on performance.

Quench is an Equal Opportunity Employer, committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.


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