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Field Service Manager

2 months ago

Seattle, Washington, United States Quench Full time
About the Role

We are seeking a highly skilled and experienced Field Service Manager to join our team at Quench. As a key member of our operations team, you will be responsible for managing a team of Field Service Technicians and ensuring the successful delivery of our services to our customers.

Key Responsibilities
  • Team Management: Lead and manage a team of Field Service Technicians to ensure they have the necessary resources and support to deliver exceptional customer service.
  • Customer Management: Develop and maintain strong relationships with our customers to ensure their needs are met and exceeded.
  • Operations Management: Oversee the day-to-day operations of our field service team, including scheduling, dispatching, and inventory management.
  • Training and Development: Provide training and development opportunities to our Field Service Technicians to ensure they have the necessary skills and knowledge to deliver exceptional customer service.
  • Reporting and Analysis: Analyze and report on key performance indicators (KPIs) to measure the success of our field service team and identify areas for improvement.
Requirements
  • 5+ Years of Management Experience: Proven experience in managing a team of field service technicians or a similar role.
  • Plumbing License: Current plumbing license for Washington State.
  • Vocational Technical School Diploma/Certification: Diploma or certification from a vocational technical school.
  • Field Service Experience: Experience working in the field with water filtration, water coolers, ice production equipment, coffee and tea dispensing units.
  • Management Experience: Prior management experience, preferably in a route-based environment.
  • OSHA Certification: OSHA 10-hour certified or willing to obtain certification within 3 months of employment.
  • Communication Skills: Excellent verbal and written communication skills.
  • Technical Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and familiar with personal digital assistants (i.e. tablets and smartphones).
  • Knowledge of ServiceMax and Salesforce: Knowledge of ServiceMax and Salesforce is a plus.
About Quench

Quench is a leading provider of on-demand filtered water solutions to over 120,000 healthy and environmentally conscious customers across North America. We are committed to making a positive impact on people's lives and the environment by helping to eliminate single-use plastic water bottles.

We are proud to be an Equal Opportunity Employer and are committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.