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Field Service Manager

2 months ago

Seattle, Washington, United States Quench USA, Inc. Full time
Job Title: Field Service Manager

Quench USA, Inc. is seeking a highly skilled and experienced Field Service Manager to join our team in the Seattle area market. As a key member of our team, you will be responsible for managing a team of Field Service Technicians, providing exceptional customer service, and ensuring the successful installation and maintenance of our water filtration systems.

Key Responsibilities:
  • Manage a team of Field Service Technicians to ensure timely and efficient completion of installations and maintenance tasks.
  • Develop and implement effective training programs to ensure new staff are equipped to provide exceptional customer service and technical support.
  • Maintain a high level of customer satisfaction by possessing superior customer management skills and resolving any issues promptly.
  • Provide technical expertise in plumbing, drainage, and building layout and design to ensure successful site surveys and inspections.
  • Ensure accurate and timely submission of reports, paperwork, and correspondences to the Regional Service Director.
  • Support the Regional Service Director with new hires, administrative tasks, and on-boarding processes.
  • Act as a substitute for other Field Service Managers or Regional Service Director as needed.
Requirements:
  • 2-5 years of management experience in a related field.
  • Current Plumbing License for Washington State.
  • Vocational technical school diploma/certification.
  • Experience with field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units.
  • Prior management experience, route-based preferred.
  • Experience working with power tools, ladders, and aerial work platforms exceeding 6-feet.
  • OSHA 10-hour certified or be OSHA trained within 3-months of employment.
  • Superior verbal and written communication skills.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
  • Knowledge of ServiceMax and Salesforce a plus.
  • A valid and current driver's license in good standing.
  • A clean work record and ability to pass a pre-employment drug screen.
About Quench USA, Inc.

Quench USA, Inc. is a leading provider of on-demand filtered water solutions, committed to reducing single-use plastic water bottles and promoting a healthier environment. Our team is dedicated to delivering exceptional customer service and ensuring the successful installation and maintenance of our water filtration systems.

We offer a competitive salary, commission, benefits, and incentive awards. Quench USA, Inc. is an Equal Opportunity Employer, committed to fostering an inclusive workplace and hiring employees without discrimination based on race, color, religion, gender, disability, age, or other factors prohibited by law.