Ticket & Hospitality Coordinator, Associate

4 weeks ago

New York, New York, United States SMBC Full time

Job Summary

The Ticket & Hospitality Coordinator will independently coordinate and manage all elements of ticketing and hospitality for client entertainment events such as sporting events, concerts, and special events held at local arenas (Americas Division).

This role will support the Conference & Event Marketing Team and initiatives that impact all client-facing lines of business.

Key Responsibilities

  • Provide ticket/hospitality management and event planning support for Corporate Sponsorships, Meeting & Events Team
  • Implement ticket and event policies and procedures that align with business strategies and legal/compliance regulations
  • Develop and maintain strong relationships with business stakeholders, approvers, internal business partners, and external vendors
  • Manage reporting, tracking, and reconciliation of data; process catering orders, invoices
  • Liaise with vendors and venues to ensure all contract terms and expectations are being met
  • Develop and maintain an employee recognition ticket program
  • Proactively leverage experience with enthusiasm toward process improvement and apply knowledge to provide best-in-class client service

Requirements

  • 1-3 years of experience in ticket and hospitality management, event support
  • Strong organizational skills
  • Excellent interpersonal and communication skills (written and oral)
  • Aptitude and ability to navigate using different technology systems/platforms
  • Ability to engage, communicate, and build relationships with all levels of seniority, external clients, and suppliers
  • Able to maintain and respect confidentiality and to build/maintain effective relationships
  • Self-starter who demonstrates confidence, responsiveness, enthusiasm, and ability to manage conflicting priorities, changing elements, and assertive personalities
  • Exercises effective problem-solving/judgment in escalating situations and/or other applicable parties internal to SMBC
  • Demonstrates the highest standards of ethics, integrity, honesty, diversity, and discretion

Additional Requirements

SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office.

SMBC requires that employees live within a reasonable commuting distance of their office location.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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