Hospitality Technology Infrastructure Specialist
2 weeks ago
Job Title: Hospitality Technology Infrastructure Support Engineer
Job Summary:
Specific Gravity Group, Inc. is seeking a skilled Hospitality Technology Infrastructure Support Engineer to join our team. As a key member of our IT support team, you will provide on-site support for various client systems, including POS, AV, Network, Laptop/Desktop, and other related peripherals. You will also be responsible for answering IT service desk calls, creating and updating tickets, and adhering to and/or creating IT processes and SOPs.
Key Responsibilities:
- Provide on-site support for POS, AV, Network, and other client systems.
- Answer IT service desk calls and create/update tickets.
- Adhere to and/or create IT processes and SOPs.
- Dispatch to fix issues and review/respond to remote monitoring and management system alerts.
Requirements:
- 4 years experience in a technical support role providing service desk IT support, POS support, network support, etc.
- 2 years experience working in Hospitality or Retail.
- Previous experience with ticketing systems or issue tracking software.
- Experience monitoring, alerting, and taking proactive action.
- Experience with POS hardware and software installation, support, and maintenance.
- Experience supporting Windows and Mac hardware and software.
- Excellent time management, communication, and customer service skills.
Preferred Experience:
- Experience working with Hospitality end-users.
- Experience with email systems (Exchange, Office 365, GSuite).
- Experience with networks.
- Experience with A/V systems.
About Specific Gravity Group:
Specific Gravity Group focuses on providing fully managed technology operations and infrastructure support for emerging brands without an IT department and a co-managed option for brands with a small or single person IT department in need of extra support. We work with Hospitality and Retail brands of all sizes, typically with a 30 location minimum with no maximum number of locations, and have proven experience tackling complex NSO, Rollouts, Field Support, Cybersecurity, and General IT Support nationally.
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