Hospitality Technology Infrastructure Specialist

2 weeks ago


New York, New York, United States Specific Gravity Group Full time

Job Title: Hospitality Technology Infrastructure Support Engineer

Job Summary:

Specific Gravity Group, Inc. is seeking a skilled Hospitality Technology Infrastructure Support Engineer to join our team. As a key member of our IT support team, you will provide on-site support for various client systems, including POS, AV, Network, Laptop/Desktop, and other related peripherals. You will also be responsible for answering IT service desk calls, creating and updating tickets, and adhering to and/or creating IT processes and SOPs.

Key Responsibilities:

  • Provide on-site support for POS, AV, Network, and other client systems.
  • Answer IT service desk calls and create/update tickets.
  • Adhere to and/or create IT processes and SOPs.
  • Dispatch to fix issues and review/respond to remote monitoring and management system alerts.

Requirements:

  • 4 years experience in a technical support role providing service desk IT support, POS support, network support, etc.
  • 2 years experience working in Hospitality or Retail.
  • Previous experience with ticketing systems or issue tracking software.
  • Experience monitoring, alerting, and taking proactive action.
  • Experience with POS hardware and software installation, support, and maintenance.
  • Experience supporting Windows and Mac hardware and software.
  • Excellent time management, communication, and customer service skills.

Preferred Experience:

  • Experience working with Hospitality end-users.
  • Experience with email systems (Exchange, Office 365, GSuite).
  • Experience with networks.
  • Experience with A/V systems.

About Specific Gravity Group:

Specific Gravity Group focuses on providing fully managed technology operations and infrastructure support for emerging brands without an IT department and a co-managed option for brands with a small or single person IT department in need of extra support. We work with Hospitality and Retail brands of all sizes, typically with a 30 location minimum with no maximum number of locations, and have proven experience tackling complex NSO, Rollouts, Field Support, Cybersecurity, and General IT Support nationally.



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