Hospitality Associate

4 weeks ago

New York, New York, United States Williams Lea Group Limited Full time
Job Summary:

Williams Lea Group Limited is seeking a skilled Hospitality Associate to provide exceptional client services and support in our New York City office. As a key member of our team, you will be responsible for ensuring seamless meetings and events, providing top-notch hospitality, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Set up conference rooms according to client requests, including audio/visual equipment, food, beverages, and supplies.
  • Clean up conference rooms after use and return property to vendors as needed.
  • Prepare coffee and other beverages in assigned kitchens each morning.
  • Clean up coffee makers in each kitchen in the evening.
  • Communicate with supervisors or clients on meeting request concerns or deadline issues.
  • Maintain inventory of catering supplies and order supplies as needed.
  • Place orders for food and beverages for use during meetings.
  • Assist in training new hires and prioritize work flow.
  • Provide back-up support to Reception and/or Office Services as needed.

Requirements:
  • High school diploma or equivalent.
  • Minimum 1 year professional experience in hospitality, restaurant, or housekeeping industry.
  • Able to make independent decisions that conform to business needs and policy.
  • Strong interpersonal communication skills required.
  • Excellent organizational skills required.
  • Must be able to meet deadlines and complete all projects in a timely manner.
  • Strong attention to detail is required.
  • Must work well in a team environment.
  • Professional attire and demeanor required.
  • Good written communication skills.
  • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
  • Ability to work in a fast-paced, high-energy environment.
  • Ability to work on multiple projects simultaneously.
  • Ability to operate basic audio/visual equipment.
  • Professional telephone demeanor.
  • Ability to anticipate client needs for meetings and events.
  • Must be self-motivated with a positive can-do attitude.
  • Proven customer service skills are required to create, maintain, and enhance customer relationships.

About Us:
Williams Lea Group Limited is a leading provider of business process outsourcing services, with over 200 years of experience. We deliver efficient business processes in complex and highly regulated environments, helping businesses thrive in a rapidly changing world. We are committed to ensuring equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

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