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Administrative Support Specialist

2 months ago

Oklahoma City, Oklahoma, United States Restorative Alternative Wellness, Inc. Full time

About Restorative Alternative Wellness, Inc.

Restorative Alternative Wellness, Inc. is a dedicated and compassionate mental health facility committed to providing comprehensive care and support to individuals facing mental health challenges. We strive to create a welcoming and supportive environment for both our clients and staff.

Job Summary

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. This role is essential in ensuring the smooth operation of our facility by providing administrative support, coordinating patient services, and maintaining a positive atmosphere.

Responsibilities
  • Patient Coordination:
    • Schedule appointments for patients, optimizing clinician time and ensuring prompt service.
    • Communicate with patients to confirm appointments, provide reminders, and manage rescheduling or cancellations.
    • Maintain accurate and up-to-date patient records, including demographic information, medical history, and consent forms. Ensure strict confidentiality and compliance with HIPAA regulations.
  • Administrative Support:
    • Manage the front desk, answering phone calls, greeting visitors, and providing general information about our services.
    • Handle incoming and outgoing mail, email correspondence, and other communication channels.
    • Prepare and maintain documents, reports, and forms related to patient records, billing, and facility operations.
    • Order and manage office supplies, ensuring availability and proper inventory control.
  • Data Entry and Recordkeeping:
    • Enter and update patient information, treatment plans, and billing details in electronic health records (EHR) systems or designated databases.
    • Maintain accurate and organized physical and electronic filing systems for patient records, reports, and administrative documents.
    • Assist in generating reports, statistical data, and other information as requested by supervisors or regulatory bodies.
  • Facility Coordination:
    • Collaborate with internal departments, clinicians, and support staff to ensure smooth facility operations.
    • Contribute to a positive and efficient work environment.