Clinical Practice Administration Manager

2 weeks ago

Diamond Bar, California, United States SerenityAG Full time
About Serenity AG:

Serenity AG is a pioneering mental health practice committed to providing an exceptional patient experience. Our facility is dedicated to addressing treatment-resistant conditions such as depression, anxiety, and PTSD, among other behavioral health challenges. We prioritize patient care and comfort, ensuring that every aspect of our service is tailored to meet the needs of those we serve. Our team of highly skilled providers and dedicated Patient Advocates work tirelessly to support our patients through their healing journey.

Position Overview:

We are in search of a proactive and skilled Patient Experience Coordinator who will play a vital role in enhancing our patient-centered approach. The ideal candidate will have a background in medical office operations and possess strong interpersonal skills. We value professionalism, excellent communication abilities, and a keen attention to detail. This position requires an energetic individual who is organized, reliable, and excels in a customer service environment. The responsibilities encompass a variety of administrative tasks, patient engagement, and support for our medical staff.

Key Responsibilities:
  • Oversee daily clinic operations to ensure outstanding experiences for both patients and healthcare providers.
  • Create a welcoming environment that fosters positive interactions between patients and the medical team.
  • Manage clinic hours, patient communications, appointment scheduling, and payment processing.
  • Identify areas for improvement in patient services and workflow, proposing actionable solutions.
  • Respond to patient inquiries via phone, email, and voicemail.
  • Coordinate appointments for new and existing patients.
  • Assist in verifying insurance eligibility and benefits with the authorization team.
  • Contribute to a seamless patient experience from arrival to departure.
  • Facilitate patient intake processes and manage medical documentation.
  • Support the clinical team by rooming patients and assisting with necessary clinical tasks.
  • Handle incoming and outgoing calls effectively.
  • Assist in managing inventory of clinical supplies.
  • Ensure patient rooms are prepared and maintained between visits.
  • Keep the office and patient areas organized and tidy.
  • Manage patient files and documentation efficiently.
  • Perform administrative errands as needed.
  • Handle paperwork scanning and filing duties.
Qualifications:
  • Strong problem-solving skills and a solutions-oriented mindset.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Adaptability to changing circumstances and requirements.
  • High emotional intelligence and empathy towards patients.
  • Self-motivated and proactive in taking initiative.
  • Willingness to give and receive constructive feedback.
  • Strong work ethic in a collaborative and hybrid setting.
  • Exceptional customer service skills with the ability to connect with diverse individuals.
  • Outstanding organizational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Physical ability to sit, stand, and walk for extended periods, with the capacity to lift up to 20 lbs.
  • Proficiency in technology tools such as Google Workspace and various devices.
  • Effective communication skills for handling telephone interactions.
  • A degree in healthcare administration or business administration is a plus.
Benefits:
  • Paid time off for vacation and illness.
  • Comprehensive medical, dental, and vision insurance.
  • 401K retirement plan with a matching contribution.
  • Access to an Employee Assistance Program.
  • Short-term and long-term disability insurance.
  • Life insurance coverage.
  • Opportunities for professional growth and development.

  • Medical Clinic Patient Support Specialist

    2 weeks ago

    Diamond Bar, California, United States SerenityAG Full time

    Job OverviewAbout Serenity AG:Serenity AG is dedicated to providing exceptional mental health services, focusing on innovative treatments for conditions such as treatment-resistant depression, anxiety, and PTSD. Our commitment to excellence ensures that every aspect of our practice is designed to enhance the patient experience.Position Summary:We are in...

  • Patient Care Operations Manager

    2 weeks ago

    Diamond Bar, California, United States SerenityAG Full time

    About Serenity AG: Serenity AG is dedicated to revolutionizing the mental health landscape by providing exceptional care tailored to individuals facing treatment-resistant conditions such as depression, anxiety, and PTSD. Our commitment to excellence is reflected in our state-of-the-art facility and our unparalleled Patient Advocate team, ensuring that every...

  • Construction Project Administrator

    2 weeks ago

    Diamond Bar, California, United States Ono Hawaiian BBQ Full time

    Job DescriptionPosition: Construction Project AdministratorCompensation: Salary range between $22.50 and $28.92 per hourEmployment Type: Full Time/Non-ExemptDepartment: Project DevelopmentWork Schedule: Monday to Friday, 9:00 am to 6:00 pmTravel Requirements: 5% Required (Various Existing and Future locations)Company Overview: Ono Hawaiian BBQ, a fast-casual...

  • Administrative Assistant for Legal Affairs

    1 week ago

    Diamond Bar, California, United States Zenlayer, Inc Full time

    Position OverviewSalary: $20-25/hrZenlayer, Inc. is a pioneering edge cloud service provider, renowned for its extensive network of over 290 Points of Presence in more than 70 countries. Our accolades include recognition as PTC's 'Best Networking Innovation' and 'Outstanding Cloud, Data Center, or Interconnection Company'. We empower businesses to deploy and...

  • Patient Care Coordinator

    2 weeks ago

    Diamond Bar, California, United States SerenityAG Full time

    Job OverviewAbout Serenity AG:Serenity AG is a pioneering mental health facility dedicated to providing exceptional patient experiences. Our practice focuses on treating complex mental health conditions, including treatment-resistant depression, anxiety, and PTSD. We prioritize a patient-centered approach, ensuring that every individual receives personalized...

  • Sales Account Manager

    5 days ago

    Diamond Bar, California, United States Qt Medical Inc. Full time

    Job SummaryThe Sales Account Manager will lead our sales initiatives, guide our overall strategy, oversee sales operations, and focus on selling to healthcare facilities and obtaining government contracts. The Sales Account Manager reports to the Vice President of Business Development and will have a leadership role in managing and growing Qt Medical Inc.'s...

  • Healthcare Experience Coordinator

    1 week ago

    Diamond Bar, California, United States SerenityAG Full time

    Job OverviewAbout Serenity AG:Serenity AG is a pioneering mental health facility dedicated to providing exceptional patient experiences. Our practice focuses on addressing complex mental health challenges, including treatment-resistant depression, anxiety, and PTSD. We are committed to creating a welcoming environment where patients receive the highest...

  • Patient Care Coordinator

    1 week ago

    Diamond Bar, California, United States SerenityAG Full time

    Job OverviewAbout Serenity AG:Serenity AG is a pioneering mental health practice dedicated to providing exceptional patient experiences. Our facility is designed to address treatment-resistant conditions such as depression, anxiety, and PTSD, ensuring that every aspect of our service promotes healing and comfort.Position Summary:We are looking for a skilled...

  • Healthcare Experience Coordinator

    2 weeks ago

    Diamond Bar, California, United States SerenityAG Full time

    Job OverviewAbout Serenity AG:Serenity AG is dedicated to providing exceptional mental health services, focusing on innovative approaches to treating conditions such as treatment-resistant depression, anxiety, and PTSD. Our practice is designed to ensure a superior patient experience, with a commitment to comfort and care.Position Summary:We are looking for...

  • Patient Experience and Medical Office Coordinator

    5 hours ago

    Diamond Bar, California, United States SerenityAG Full time

    Job SummarySerenityAG is seeking a highly skilled and experienced Patient Experience and Medical Office Coordinator to join our team. As a key member of our staff, you will be responsible for delivering exceptional patient experiences and providing administrative support to our medical team.Key ResponsibilitiesManage Day-to-Day Operations: Ensure the smooth...

  • Patient Care Licensed Practical Nurse

    2 weeks ago

    Diamond Bar, California, United States Morris Hospital Full time

    POSITION OVERVIEWThe Patient Care Licensed Practical Nurse plays a crucial role in ensuring that the healthcare needs of patients are effectively addressed. This position requires the ability to manage urgent situations to deliver the highest level of service to patients, medical professionals, and healthcare facilities.KEY RESPONSIBILITIESPerform a diverse...

  • Dental Office Manager

    7 days ago

    Diamond Bar, California, United States Man Dental West Covina Full time

    Job SummaryWe are seeking a highly skilled and experienced Administrative Treatment Coordinator Specialist to join our team at Man Dental West Covina. As a key member of our dental office, you will be responsible for providing exceptional patient care and administrative support to our dentists and staff.Key ResponsibilitiesScheduling and Coordination:...

  • Engineering Manager

    2 weeks ago

    Diamond Bar, California, United States Tetra Tech Full time

    Position Overview:This role is not available in all website languages.If you are a current Tetra Tech employee, please explore career opportunities at the internal jobs portal.Engineering Project Manager – Biogas SystemsJoin Tetra Tech, a company that is Leading with Science, as we seek an Engineering Project Manager specializing in biogas systems to...

  • Senior Construction Project Manager

    5 days ago

    Diamond Bar, California, United States Ono Hawaiian BBQ Full time

    Job OverviewOno Hawaiian BBQ is seeking a skilled Senior Construction Project Manager to oversee the construction of our new ground-up, tenant improvement, remodel restaurant, and other project locations. In this role, you will collaborate with various stakeholders to ensure the successful completion of projects.Responsibilities include:Project Planning and...

  • Real Estate Portfolio Manager

    1 week ago

    Diamond Bar, California, United States Ono Hawaiian BBQ Full time

    Real Estate Portfolio ManagerSalary Range: $130,000 to $150,000 plus bonusJob Type: Full Time/ Non- ExemptDepartment: Real EstateReport to: CEOLocation: Diamond Bar, CABusiness Hours: Mon- Fri, 9am – 6pmOno Hawaiian BBQ is in search of a seasoned Real Estate Portfolio Manager to enhance our vibrant team. In this pivotal role, you will take charge of the...

  • Kitchen Operations Manager

    7 days ago

    Diamond Bar, California, United States FF Corp Full time

    Culinary SpecialistAt FF Corp, we're seeking a skilled Culinary Specialist to join our team. As a key member of our kitchen operations, you will be responsible for preparing and cooking a variety of food products to meet the demands of our customers.Key Responsibilities:Food Preparation: Cook products using grill, broiler, or fryer and transfer to make up...

  • Project Engineering Manager

    1 week ago

    Diamond Bar, California, United States Entegee Full time

    Job OverviewPosition Summary: We are in search of a Project Engineering Manager with a robust background in engineering initiatives, technical evaluation, and project oversight, particularly in the realms of biogas conversion to renewable energy and solid waste management.Essential Qualifications: Bachelor’s degree in Civil, Chemical, Mechanical,...

  • Lead Customer Service Operations Manager

    2 weeks ago

    Diamond Bar, California, United States Call the Car Full time

    Job OverviewPOSITION SUMMARY: The Lead Customer Service Operations Manager will be instrumental in defining and implementing our customer service initiatives at Call The Car. This position will supervise a team of committed customer service representatives and manage all facets of both internal and external customer support, ensuring that our clientele...

  • Customer Service Operations Senior Manager

    1 week ago

    Diamond Bar, California, United States Call the Car Full time

    Job OverviewPOSITION SUMMARY: The Senior Manager of Customer Service is essential in defining and implementing our customer service initiatives at Call The Car. This position will supervise a team of committed customer service representatives and manage all facets of both internal and external customer support, guaranteeing that our clients receive...

  • Lead Customer Service Operations Manager

    1 week ago

    Diamond Bar, California, United States Call the Car Full time

    Job OverviewPOSITION SUMMARY: The Lead Customer Service Operations Manager will be instrumental in defining and implementing our customer service initiatives across Call The Car. This position will supervise a team of committed customer service professionals and manage all facets of both internal and external customer assistance, ensuring that our clientele...