Patient Care Coordinator

2 weeks ago

Diamond Bar, California, United States SerenityAG Full time
Job Overview

About Serenity AG:

Serenity AG is a pioneering mental health facility dedicated to providing exceptional patient experiences. Our practice focuses on treating complex mental health conditions, including treatment-resistant depression, anxiety, and PTSD. We prioritize a patient-centered approach, ensuring that every individual receives personalized care and support throughout their journey to wellness.

Position Summary:

We are in search of a skilled Patient Experience Specialist and Medical Office Assistant who will play a crucial role in enhancing our patient-centered services. The ideal candidate will possess a background in medical office operations and demonstrate a commitment to outstanding patient interactions. We value professionalism, strong communication skills, and meticulous attention to detail in our team members.

Key Responsibilities:

  • Support the establishment of a new clinic environment.
  • Oversee daily clinic operations to ensure superior patient and provider experiences.
  • Create a welcoming atmosphere for patients and medical staff alike.
  • Manage clinic opening and closing procedures, patient communications, scheduling, and payment collections.
  • Identify and propose enhancements to patient services and office workflows.
  • Respond to patient inquiries via phone, email, and voicemail.
  • Coordinate appointment scheduling for both new and existing patients.
  • Assist in verifying insurance eligibility and benefits.
  • Facilitate a seamless patient experience from arrival to departure.
  • Assist with patient intake and necessary medical documentation.
  • Room patients and provide support as needed, including assisting those with mobility challenges.
  • Collaborate with clinical staff to ensure personalized patient care.
  • Utilize clinical skills for vital checks and assist in medical procedures.
  • Manage incoming and outgoing clinic communications.
  • Assist in maintaining inventory of clinical supplies.
  • Prepare patient rooms between appointments.
  • Ensure a clean and organized office and patient care environment.
  • Manage patient files and handle administrative tasks as required.
  • Conduct errands related to office operations.
  • Oversee the scanning and filing of important documents.

Qualifications:

  • Strong problem-solving skills with a proactive approach.
  • Able to thrive in a dynamic, fast-paced setting.
  • Adaptable to changing circumstances.
  • High emotional intelligence and empathy.
  • Self-motivated and capable of working independently.
  • Excellent teamwork and collaboration skills.
  • Customer service-oriented with the ability to engage with diverse individuals.
  • Exceptional organizational abilities and attention to detail.
  • Strong interpersonal skills and professional demeanor.
  • Physical capability to sit, stand, and walk for extended periods, with the ability to lift up to 20 lbs.
  • Proficient in using technology tools such as Google Workspace and mobile applications.
  • Effective communication skills for both phone and in-person interactions.
  • A degree in healthcare administration or business administration is a plus.

Benefits:

  • Paid time off for vacation and illness.
  • Comprehensive medical, dental, and vision insurance.
  • 401K retirement plan with employer matching.
  • Employee assistance programs.
  • Short-term and long-term disability insurance.
  • Life insurance coverage.
  • Opportunities for professional growth and development.

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