Regional Operations Manager

10 hours ago


Marion, Illinois, United States Frontier, Inc. Full time
Job Title: Local Manager

As a Local Manager at Frontier, Inc., you will play a critical role in driving operational excellence and delivering exceptional customer experiences. We are seeking a seasoned leader with a passion for technology and team leadership to join our team.

Key Responsibilities:
  • Lead a team of field technicians to ensure timely service activation and repair commitments, while maintaining revenue and expense budget objectives.
  • Manage a P&L budget to ensure revenue goals and expense targets are met, and promote new and existing company products.
  • Provide feedback, training, and motivation to team members to exceed department goals.
  • Partner with Human Resources to ensure fair and consistent application of practices/policies and labor agreements.
  • Maintain a safe work environment by conducting regular safety meetings and training.
  • Represent Frontier through active engagement and involvement in the community.
  • Partner with marketing to provide competitive insights and respond to customer survey issues.
What We Offer:
  • Competitive salary range: $83,000 - $131,000.
  • 20 PTO days + 10 paid holidays per year.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) match of 50% on 6% of eligible compensation.
  • Same-sex spouse and domestic partner benefits coverage.
  • 10 weeks of paid parental leave and 3 weeks of paid caregiver leave.
Requirements:
  • Field technician work experience preferred.
  • Supervisory experience in an operations environment or equivalent work/military experience preferred.
  • Ability to communicate and collaborate with internal and external customers and labor unions.
  • Ability to lead a team while working under pressure with deadlines.
  • Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance, and testing of central offices, as well as HSI/DSL installation, FTTH, and data networking.
  • Must possess basic PC skills: Excel, Word, PowerPoint, and Outlook.
  • Must be available 24/7 to support off-shift technicians and emergency situations as needed.
  • Must be able to work in inclement weather.
  • High school diploma or GED required.
  • CCNA, PMP, or CWNP a plus.
  • Must possess a valid state driver's license with a clean driving record.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced leader looking to join a dynamic team, please apply today.



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