Field Operations Manager

1 week ago

Marion, Illinois, United States MedicOne Medical Response Full time
Position Title: Field Operations Manager

Company Overview:
MedicOne Medical Response is a prominent entity in the realm of pre-hospital healthcare and emergency transportation system management.

Since our inception, we have expanded significantly, evolving from a modest operation to a robust fleet of over 100 vehicles and a dedicated team of 500 professionals.

Our organization has consistently been recognized as one of the fastest-growing companies in America, earning accolades such as the Stevie Award for excellence in healthcare and multiple Star of Life awards.

We take pride in fostering an Organizational Culture that emphasizes inclusivity, compassion, accountability, and a dynamic work environment.

MedicOne Medical Response is committed to delivering emergency medical services across various states, including Texas, Tennessee, Mississippi, and Illinois. We are honored to serve as the primary ambulance provider for the Veterans Affairs health system in multiple regions.

As a nationally recognized disaster response organization, we collaborate with various state EMACs and hold a federal ambulance contract through FEMA for national disaster deployments.

Throughout our over two decades of service, we have successfully transported over one million patients.


Role Summary:
The Field Operations Manager will act as a vital support to the Director of Operations, overseeing the Field Operations Department and ensuring effective management of all personnel. This role includes budget preparation and management within the assigned jurisdiction.

Key Responsibilities:
  • Supervise the activities of the Field Operations Department, ensuring all personnel are well-informed of company policies and procedures.
  • Review and respond to incident reports and other documentation relevant to the department.
  • Maintain awareness of events impacting the area of responsibility, including performance issues and morale.
  • Conduct performance evaluations and provide constructive feedback to field personnel.
  • Assist supervisors in administering disciplinary actions and counseling.
  • Prepare budget recommendations for salaries and equipment, ensuring adherence to the assigned budget.
  • Stay updated on all equipment relevant to the department.
  • Participate in scheduled meetings and assist in training programs as necessary.
  • Ensure adequate staffing levels in accordance with operational needs.
  • Act as a liaison for the Director of Operations during meetings with partner agencies.
  • Recommend policy changes to senior management as needed.

Qualifications:
  • Bachelor's Degree in a business-related field or equivalent experience in mid-level management or EMS.
  • Proficiency in Microsoft Office Suite.
  • Demonstrated experience in leading and managing personnel.
  • In-depth knowledge of ambulance operations.
  • Flexibility in work schedule to meet organizational demands.
  • Preferred: Licensed Paramedic.

Skills and Abilities:
  • Strong leadership and decision-making capabilities.
  • Effective communication skills.
  • Ability to evaluate employee performance objectively.
  • Knowledge of health and safety regulations.
  • Capacity to manage stress and resolve conflicts proactively.
  • Advanced business and management acumen.
  • Proficient in logistical planning and coordination.

Equal Employment Opportunity:
MedicOne Medical Response is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind and provide equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, disability, or genetic information.

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