OEM Parts Specialist
1 week ago
We are seeking a highly motivated and detail-oriented Parts Administrator to join our team at Toshiba America Energy Systems Corporation. As a key member of our team, you will play a critical role in supporting the parts order process, sales execution activities, and customer satisfaction.
Key Responsibilities- Parts Order Support: Provide regular assistance to Project Coordinators and Parts Project Managers with tasks related to the parts order process.
- Sales Support: Actively support the generation of quotes for OEM part sales, leveraging product knowledge and pricing strategies to optimize part sales opportunities.
- Order Fulfillment: Support order fulfillment processes, including expediting orders when necessary, and maintain clear communication regarding delivery status updates to all stakeholders.
- Customer Concern Resolution: Utilize problem-solving skills to address customer concerns promptly, ensuring a high level of customer satisfaction through effective support and communication.
- Communication Coordination: Consistently communicate activities related to quotes, as well as the status of open quotes and orders to stakeholders to ensure transparency and efficiency.
- Cross-Departmental Collaboration: Collaborate with various departments to engage in service and repair discussions, providing valuable insights to support parts quotes and project execution.
- Special Projects: Participate in special projects and continuous improvement initiatives, contributing to the team's success through collaborative problem-solving and innovation.
- Travel: Travel to customer sites to acquire practical experience with the disassembly, maintenance, and reinstallation processes of OEM parts in Toshiba Steam Turbine Generators.
- Education: High school graduate or equivalent; Associate's degree in business or technical field preferred.
- Technical Skills: Technical and mechanical aptitude desired; general knowledge of machining, materials, and manufacturing processes preferred.
- Communication Skills: Ability to calculate figures and amounts for quoting, margins, and related reports (Microsoft Excel); demonstrate a high degree of professionalism in verbal and written communication to stakeholders.
- Organizational Skills: Strong organizational skills in a multi-tasking environment are essential.
- Physical Requirements: The employee must be able to lift up to 10 pounds and occasionally lift and/or move up to 25 pounds.
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