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Automotive Parts Specialist

2 months ago

Milwaukee, Wisconsin, United States Amato Automotive Group Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Performance-based bonuses
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Signing bonus
  • Training & development opportunities
  • Vision insurance
Position Overview

The role involves selling automotive parts to customers, whether in person, via the shop, or over the phone.

Key Responsibilities
  • Assist all customers (both retail and shop) in selecting necessary parts in a courteous, professional, and efficient manner.
  • Inform customers about related part requirements and promotions, ensuring they are aware of the complete product range.
  • Handle phone inquiries, providing pricing information and additional details.
  • Review estimates from body shops to confirm that ordered parts are accurate and pricing aligns with the estimate.
  • Deliver exceptional service to both internal and external customers.
  • Retrieve and fulfill orders from inventory.
  • Alert the parts manager regarding out-of-stock items or urgent shop materials.
  • Source out-of-stock parts from external suppliers and place emergency orders when necessary.
  • Notify service advisors and customers when special orders arrive.
  • Inform the body shop when all parts are received and scheduled for delivery.
  • Follow up on back-ordered items.
  • Verify will-call and back-order files weekly, returning or restocking items not picked up or needed.
  • Restock assigned inventory on a daily basis.
  • Assist outside sales representatives with their orders.
  • Ensure all internal parts requests are billed correctly on service repair orders.
  • Process payments from retail customers or obtain credit authorizations.
  • Ensure all charge sales are signed by the customer.
  • Provide customers with their invoice copies.
  • Issue credits for returned parts, ensuring the original invoice or its number is available for verification.
  • Maintain organized records of all repair orders, invoices, insurance estimates, and special-order parts.
  • Prepare orders for daily shipment, delivery, or pick-up.
  • Keep front and rear counter areas tidy and organized.
  • Clean computer terminals and printers daily.
  • Participate in all available training programs.
  • Stay updated on new products and product updates.
  • Collaborate with the parts manager to maintain a lost sales tracking program.
  • Maintain a professional appearance.
Qualifications

• No prior experience or training required.

• Less than high school education; or up to one month of related experience or training; or an equivalent combination of education and experience.

• High school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience.

• Completion of a one-year certificate from a college or technical school; or three to six months of related experience and/or training; or an equivalent combination of education and experience.

Join our team and become part of a family-oriented company that values both its customers and employees.