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Fragrance Sales Supervisor, Westfield Valley Fair

2 months ago

Santa Clara, California, United States Macy's Full time

Are you prepared to showcase your exceptional talents in a dynamic environment?

At Macy's, Inc., we are dedicated to fostering a vibrant future through diverse representation for everyone. This is our Mission Every One. We recognize that each individual is distinct, and we value and invest in each person to cultivate growth, pride, and fulfillment. When we bring our authentic selves to work, it results in a richer and broader spectrum of ideas and energy for all to benefit from. Our achievements will be driven by remarkable colleagues collaborating together.

Position Overview

As a Fragrance Sales Supervisor, your primary objective is to enhance sales and provide exceptional service within the Fragrance department(s). You will leverage your extensive product expertise to develop and inspire a team of associates to deliver outstanding customer service and achieve sales targets. Additionally, you will collaborate with the Sales and Customer Experience Manager and beauty vendors to implement company and store events aimed at reaching sales objectives.

What We Offer

  • An inclusive, stimulating, and refreshingly enjoyable workplace
  • Competitive compensation and benefits grounded in equity principles
  • Performance-based incentives and annual reviews
  • Employee discounts on merchandise
  • Comprehensive health and wellness benefits, including medical, dental, and vision coverage
  • Retirement savings plan with a 401k matching opportunity
  • Employee Assistance Program (mental health support and legal/financial guidance)
  • Resources for ongoing learning, career advancement, and leadership development
  • Paid time off
  • Fully-funded educational benefits, potentially covering 100% of tuition, books, and fees
  • Colleague Resource Groups (CRGs) and volunteer opportunities

Your Responsibilities

  • Align business priorities with daily tasks of all team members by understanding and directing how brand training, events, and product strategies drive sales.
  • Encourage teamwork, exemplify desired behaviors, and clearly communicate activities to meet sales targets and enhance the customer experience.
  • Engage with vendors and store leadership to execute events in accordance with the marketing calendar to fulfill sales plans.
  • Evaluate business performance and devise strategies to surpass daily, weekly, monthly, seasonal, and annual goals.
  • Onboard new team members, assess colleague productivity, provide coaching and feedback, and collaborate with store leadership on team performance.
  • Support a cross-brand selling environment and train the Fragrance team on all unassisted brands and key department items.
  • Deliver compelling customer experiences, opportunities for product discovery, and foster relationships that encourage repeat visits.
  • Utilize our clientele program to build customer relationships, achieve sales goals, and promote product launches.
  • Enhance brand loyalty by engaging customers in our rewards program.
  • Promote a culture of continuous learning through personal behaviors, product demonstrations, and peer-to-peer learning.
  • Stay informed on product knowledge by participating in virtual and in-person training from designated brands.
  • Manage new merchandise, process damages, testers, and select items for vendor returns.
  • Comply with safety and hygiene standards; adhere to asset protection protocols.

Essential Skills

  • Leadership: Proven ability to effectively lead a team, providing guidance, support, and coaching to enhance performance and engagement.
  • Expertise: In-depth knowledge of vendor lines and beauty trends, serving as a valuable resource in this domain.
  • Analytical Abilities: Skill in utilizing metrics and analyzing detailed reports to formulate action plans for achieving sales targets.
  • Communication: Excellent written and verbal communication skills to facilitate open and ongoing dialogue within the team and across departments.
  • Interpersonal Skills: Strong interpersonal abilities, enabling effective collaboration with colleagues at all levels and across various departments.
  • Creativity and Strategic Thinking: Capacity to think innovatively and strategically to tackle business challenges and seize opportunities.
  • Attention to Detail: Meticulous attention to detail in managing daily tasks, reviewing reports, and ensuring business objectives are met.
  • Collaboration: Partnership with the entire Beauty team to drive line sales and enhance the customer experience.

Who You Are

  • Leads by example and inspires the team to achieve objectives.
  • Motivates customers to purchase and helps them feel beautiful and confident.
  • Passionate about the beauty industry and equipped to provide exceptional customer service.
  • Possesses a business-minded attitude and a drive to succeed in a performance-oriented environment.
  • Committed to achieving daily sales goals through customer engagement, outreach, relationship building, and attracting new customers.
  • Adept at resolving customer issues constructively and proactively.
  • Capable of managing multiple tasks in a fast-paced setting.
  • Flexible availability, including days, evenings, weekends, and holidays, with consistent attendance and punctuality.
  • 1 to 2 years of relevant experience.

Physical Requirements

  • Extended periods (at least two consecutive hours) of standing or walking throughout the store or department.
  • Frequent use of computers and handheld electronic devices.
  • Reaching, including above eye level, crouching, kneeling, stooping, and color vision.
  • This role requires lifting, moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
  • Ability to lift and move items weighing up to 25 lbs.

About Macy's

This is an exciting time for a career at Macy's as we continue to focus on creating memorable experiences for every customer, whether their journey begins online or in-store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas allow you to express your creativity and commitment to excellence, advance your career, and make a positive impact on your colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team.