Retail Operations Supervisor

2 weeks ago


Huntington Beach, California, United States Mother's Market & Kitchen, Inc. Full time
Position Overview

Compensation Range: $18.00- $24 per hour

Under the guidance of the Store Manager and Assistant Store Manager, the Store Supervisor is responsible for a variety of essential functions:

KEY RESPONSIBILITIES

  • Oversee all store personnel and operations, ensuring the safety and security of both the store and its employees.
  • Fulfill all responsibilities of a Lead Cashier when assigned to that role.
  • Lead the entire team in the absence of management.
  • Conduct Manager On Duty (MOD) inspections to verify that all departments are:
    • Well-stocked and fresh
    • Clean and organized
    • Staffed with employees delivering exceptional customer service
  • Facilitate daily or nightly team meetings to communicate priorities and objectives.
  • Ensure team accountability regarding breaks, dress code, and adequate staffing levels to maintain high-quality customer service.
  • Implement marketing strategies effectively.
  • Take charge of closing the store when necessary.
  • Exercise sound judgment in customer and employee interactions, maintaining a calm and professional demeanor.
  • Exemplify outstanding customer service, serving as a role model for all staff.
  • Maintain a clean parking area and ensure that shopping carts are collected promptly.
  • Direct the maintenance team to uphold cleanliness and safety standards within the store.
  • Compile daily or nightly reports detailing business needs.
  • Report any equipment malfunctions to the appropriate personnel.
  • Mentor and develop future leaders, particularly focusing on Lead Cashiers and Cashiers.
  • Provide assistance to other employees as required.

QUALIFICATIONS

Any combination equivalent to the following:

Education/Training:

  • High School Diploma or G.E.D. certificate.
  • Completion of MOD training as provided by company leadership.

Experience:

  • Prior experience as a Lead Cashier or department manager, or equivalent.
  • Demonstrated excellent judgment in customer and employee situations.

Knowledge Required:

  • Proficient verbal and written communication skills in English.
  • Computer skills including Word, Excel, and Outlook, along with strong customer service abilities and basic math proficiency.

Skills and Abilities:

  • Exhibit exemplary customer service and coach staff to uphold the same standards.
  • Maintain composure under pressure.
  • Interact with customers respectfully and warmly.
  • Effectively communicate product knowledge to customers.
  • Work accurately in a fast-paced environment.
  • Assist customers promptly and handle special requests efficiently.

Physical Requirements:

  • Ability to lift grocery and bulk items up to 50 lbs. multiple times throughout the day.
  • Transport items from carts or dollies to shelves, typically within a short distance.
  • Operate carts, dollies, and electric pallet jacks.
  • Frequent standing, walking, bending, and twisting.

Special Requirements:

  • Availability to work various shifts, including evenings and weekends.

This job description outlines the general responsibilities and requirements for this position. It is not an exhaustive list of all duties that may be assigned by management.



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