Restaurant Operations Supervisor

2 weeks ago


Huntington Beach, California, United States Ambrosiaqsr Full time

Position Overview

The Ambrosia QSR Restaurant Operations Supervisor plays a crucial role in assisting with the management of a single restaurant's daily functions. This position requires full-time availability and the ability to work varied shifts, complementing the Restaurant General Manager's schedule. The Supervisor is seen as a vital support to the General Manager, participating in ongoing training to foster career advancement within the company.

Key Responsibilities

Financial Management

  • Ensure all food items are prepared according to established recipes and accurately recorded in the POS system.
  • Conduct regular inventory checks and place orders to maintain stock levels that meet operational demands.
  • Oversee staffing levels throughout service periods, ensuring efficient labor management to support restaurant profitability.
  • Monitor equipment functionality and enforce safety protocols among staff.
  • Adhere to cash handling policies and procedures.

Guest Experience

  • Provide exceptional service to every guest, ensuring a welcoming atmosphere.
  • Address and resolve customer concerns with professionalism and care.
  • Conduct regular walkthroughs of the restaurant to engage with guests and maintain a safe environment.

Team Development

  • Assist in recruiting, training, and mentoring team members to enhance their skills and performance.
  • Facilitate team meetings to promote communication and ensure alignment with company goals.
  • Encourage a culture of excellent guest service and adherence to legal and safety standards.

Operational Excellence

  • Ensure compliance with food safety regulations and operational standards.
  • Implement marketing initiatives as directed by corporate guidelines.
  • Communicate effectively with upper management regarding operational needs and challenges.

Qualifications

  • Must be at least 18 years of age and authorized to work in the United States.
  • Strong verbal and written communication skills.
  • Proven ability to work collaboratively in a team environment.
  • Hands-on leadership experience with a focus on team growth and development.
  • Ability to independently assess business needs and implement solutions.
  • Successful completion of background checks and possession of a valid driver's license.

Education and Experience

  • High School Diploma or equivalent is required.
  • Serv Safe Certification is mandatory.
  • Experience in food or retail management for 1-2 years is preferred.
  • Familiarity with POS systems is essential.

Equipment Utilization

  • Experience with kitchen equipment and safety protocols is required.
  • Knowledge of beverage preparation equipment and cash handling systems is necessary.


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