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Property Operations Director

2 months ago

Seattle, Washington, United States Marriott Full time
Job Summary

As a key member of the Marriott team, the Strategic Business Leader will be responsible for driving the overall success of the property. This includes overseeing all aspects of the operation, from guest and employee satisfaction to financial performance and sales.

Key Responsibilities
  • Business Strategy Development
    • Stay up-to-date with industry trends and monitor competitors' strengths and weaknesses.
    • Develop business plans to maximize customer satisfaction, profitability, and market share.
    • Align property business plans with Marriott's global strategic plan.
  • Business Strategy Execution
    • Execute business plans to achieve customer satisfaction, profitability, and market share goals.
    • Hold the property leadership team accountable for successful delivery of business plans.
    • Experiment with new ideas and take calculated risks to improve guest satisfaction and profitability.
  • Sales and Marketing
    • Work closely with the Sales and Marketing team to develop revenue-generating strategies.
    • Identify new business leads and develop tailored sales approaches.
    • Ensure sales and marketing strategy aligns with brand strategy and is effectively executed against established goals.
  • Talent Management and Organizational Capability
    • Create a cohesive and high-performance Executive Committee.
    • Coach the Executive Committee and hold them accountable for performance.
    • Create learning and development opportunities for employees.
  • Brand Champion
    • Serve as a passionate brand advocate and ensure the intent of the brand is reflected in the guest experience.
    • Communicate a clear and consistent message regarding property and Marriott brand goals to employees, property leadership team, and owners.
  • Business Information Analysis
    • Review business-related data, such as market share, financial performance, inventory, employee engagement, and customer satisfaction.
    • Analyze business information to proactively address changing market conditions and ensure the property operates within budgetary guidelines.
  • Employee and Labor Relations
    • Ensure all employees are treated fairly and with respect.
    • Build rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines.
  • Revenue Management
    • Work with the Revenue Management team to develop effective pricing strategies.
    • Establish revenue strategies that support Marriott brand positioning in the local market.
  • Owner Relations
    • Build strong rapport with property owners through proactive and ongoing communication.
    • Keep owners informed of brand initiatives and guest experiences.
  • Customer and Public Relations Management
    • Interact with guests and other customers to obtain feedback about their experiences.
    • Utilize guest/customer feedback to recognize outstanding employee service performance and improve service delivery.
  • Company/Brand Policy, Procedures, and Standards Compliance
    • Verify property compliance with legal, safety, operations, labor, and Marriott brand product and service standards.
    • Conduct quality assurance audits with specific departments.
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in management operations, sales and marketing, finance and accounting, or related professional area.
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in management operations, sales and marketing, finance and accounting, or related professional area.
Preferred Qualifications
  • General Manager experience in limited or full-service property.
  • Ability and willingness to work flexible hours, including weekends, holidays, and late nights.
  • Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.