Property Operations Training Manager

3 weeks ago

Seattle, Washington, United States BELLWETHER HOUSING Full time
Job Overview

Bellwether Housing is seeking an experienced Operations Training Manager to join our team. This role is responsible for onboarding new hires and training across the operations team, with a deep focus on property management site staff.

The ideal candidate will have a minimum of five years of experience as a Property Manager or Regional Manager in affordable housing properties, with a proven track record of developing and implementing training programs. They will be responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees' skills and performance.

The Operations Training Manager will work closely with the operations team to design, plan, and implement training programs to improve employee skills and productivity. They will also be responsible for tracking and evaluating the effectiveness of training programs and instructors, and continuously reviewing and selecting materials to ensure programs are updated, current, and relevant.

This is an exciting opportunity to join a dynamic team and contribute to the success of Bellwether Housing's mission to build and acquire 2,500 homes by 2025.

Key Responsibilities
  • Conduct onboarding training for all frontline operations team new hires, with an in-depth focus on property management staff, and coordinating cross-departmental training as required.
  • Facilitate ongoing training and support for new hires and existing staff, utilizing various tools and resources.
  • Design, plan, and implement training programs to improve employee skills and productivity.
  • Assess the skills, performance, and productivity of employees to identify training needs.
  • Review staff training budgets, assisting leaders in identifying skills development training for staff.
  • Track and evaluate the effectiveness of training programs and instructors.
  • Continuously review and select materials, ensuring programs are updated, current, and relevant.
  • Teach instructors and supervisors various training methods and skills to properly guide their teams.
  • Managing the daily activities of Property Management Specialists and external training instructors.
  • Oversee the mentorship programs for Property Management and Facilities.
  • Lead department-wide training (PMTC), coordinating agendas with both internal and external trainings.
  • Staying up to date on industry changes to NSpire and Fair Housing, proactively sharing that information with the operations team while assisting with updating the OM with any necessary changes.
  • Partner with Directors to develop business plans for staff support and training at buildings that are not performing.
Requirements
  • Minimum of five years experience as a Property Manager or Regional Manager in affordable housing properties.
  • Experience directly supervising a team - providing consistent feedback, coaching, and fostering career development.
  • Demonstrated ability to utilize technology-based systems including property management, CRM, and marketing software. Proficient in Microsoft Office 365 applications.
  • Experience with Yardi Voyager and RentCafe is preferred.
  • Experience developing and implementing training programs.
  • Knowledge of various training methods including coaching, workshops, classroom training, mentoring, and e-learning programs.
  • Ability to track the performance of training programs, write reports, and recommend strategies for improvement.
  • Outstanding IT and leadership skills.
  • Strong organization, planning, and time management skills.
  • Attention to detail and critical thinking skills.
  • Exceptional customer service aptitude, including problem-solving skills and the ability to respond quickly and tactfully to requests.
  • Demonstrated ability to build effective partnerships with internal teams and external partners.
  • Excellent written and verbal communication skills.
  • Entrepreneurial mindset, taking personal initiative in tasks, and proven ability to work independently and ensure all work is completed timely and of high quality.
  • Conversant in local, state, and federal fair housing and landlord/tenant laws.
What We Offer
  • Competitive compensation accompanied by a generous benefits package.
  • Medical, dental, and vision insurance.
  • A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future.
  • Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year.
  • An ORCA Transit Pass to navigate the city with ease.
  • Up to 27 paid days off in your first year and 8 paid office closure days.
  • The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities.

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