National Field Support Agent

3 weeks ago

Clearwater FL USA, United States Charter Communications Full time
About the Role

We are seeking a highly skilled and motivated National Field Support Agent to join our team. As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations. You will use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers.

Key Responsibilities
  • Support Field Technicians in troubleshooting service problems at customer locations
  • Use technical and interpersonal skills to resolve internet, video, and telephone issues for customers
  • Work with a range of computer programs and tools to resolve technical issues
  • Interface directly with customers to resolve their issues
Requirements
  • High School Diploma or equivalent
  • Technical skills: MS Office and computer literate
  • Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
  • Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays
Preferred Qualifications
  • Experience: 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service
  • Education: College coursework or equivalent experience in technology
About Us

Charter Communications is a leading provider of cable communications services, offering a wide range of products and services to residential and commercial customers. We are committed to delivering exceptional customer service and providing innovative solutions to meet the evolving needs of our customers.

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