National Field Support Specialist

15 hours ago


Clearwater, Florida, United States SPECTRUM Full time
Unlock Your Potential as a National Field Support Agent

Are you passionate about using technology to solve complex problems? Do you thrive in fast-paced environments and enjoy working with a dynamic team? If so, we invite you to explore the exciting opportunity of becoming a National Field Support Agent at Spectrum.

As a National Field Support Agent, you will play a critical role in supporting our Field Technicians, helping them troubleshoot service problems at customer locations. You will utilize your technical and interpersonal skills, along with a range of computer programs and tools, to resolve internet, video, and telephone issues for customers. Your expertise will be essential in acting as a traffic controller for our Field Technicians, ensuring efficient and timely service delivery.

Key Responsibilities:

  • Collaborate with Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
  • Utilize the latest technology tools and programs to resolve technical issues in real-time
  • Work in a 24/7 call center environment with a variety of integrated functions
  • Interface directly with customers to resolve their issues, utilizing your exceptional interpersonal and customer service skills

What You'll Bring:

  • High School Diploma or equivalent
  • Technical skills: MS Office and computer literate
  • Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
  • Schedule: Ability to work a variety of schedules in-office, including mornings, nights, weekends, overnights, and holidays

Preferred Qualifications:

  • 2 or more years of telecommunications, call center, or high-speed data, video, or voice experience
  • College coursework or equivalent experience in technology

At Spectrum, we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.



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