Community Manager

Job Overview

The Community Manager position is a key role within our organization, responsible for the day-to-day operations and management of our properties. This individual will be responsible for ensuring the highest possible NOI through effective cost control and maximizing revenue.

Key Responsibilities

• Prepare and implement a business-marketing plan for the property each year, including marketing occupancy goals.
• Project expenses and obtain approval prior to any expense overage.
• Responsible for maintaining budgeted occupancy levels at budgeted rental rates.
• Prepare and monitor operating budget and report on status of property, including variance and occupancy reports on a monthly basis.
• Collect specified rents, delinquent rents, and file evictions as necessary.
• Direct deposit accounting functions, including invoicing residents and submitting requests for refund checks.
• Conduct regular training and weekly meetings for all staff members.
• Arrange for alterations, maintenance upkeep, and/or reconditioning of property as needed and approved by Regional Manager.
• Supervise maintenance of buildings and grounds to ensure community is kept up to highest standard.
• Responsible for the hiring, training, and retention of leasing consultants, maintenance, groundkeeper personnel, onsite management personnel, and security if required.
• Perform subordinate associates' performance evaluations.
• Work with Human Resources regarding associate welfare, benefits, and any required disciplinary action of subordinates.
• Arrange for and approve purchasing of supplies, services, and goods for use on property. Work with Regional Manager and Regional Maintenance Supervisor on specifications and contracts for major repairs.
• Attend to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc.
• Develop and implement resident retention, marketing, and advertising programs.
• Respond to after hours or emergency calls as necessary.
• Work to maintain integrity of community and its employees by monitoring all output; community events, communication to residents/guarantors, social media, and overall community appearance.
• Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly.
• Perform Assistant Manager, Account Manager, and Leasing Consultant job as needed.
• Assist with eviction of residents in compliance with court order and directions from Lawyer.
• Create a positive environment for the staff and promotes a quality living experience for the residents.
• Understand, comply with, and enforce the Company Safety Policies & Fair Housing Laws.
• Provide recommendations for capital improvements and manage completion of work with approvals given by Company.
• Maintain market knowledge and relationships with competitors. Complete market survey monthly.
• Organize & implement a successful plan for community Move-In and Move-Outs both throughout the year and during the main summer turnover of lease contracts.
• Delegate Entrata data entry to staff for completion of traffic leads, follow up, work orders, leasing applications, and resident data. Ensure the integrity of the data.

Requirements

• Ability to read, analyze, and interpret general business periodicals, professional journals, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, rent per square foot and other basic algebraic functions.
• Ability to read and understand operating statements and budgets.
• Ability to solve practical problems and deal with a variety of frequently conflicting priorities and distractions while keeping the community running smoothly.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to deal with residents in an empathetic, professional manner. A good understanding of customer service concepts and applicability will be necessary in this role.
• Composure/ability to function in time of crisis or emergency situations.
• Computer literate.
• Knowledgeable in Microsoft Word/Excel/Entrata.
• High degree of professionalism and demeanor.
• Even tempered.
• Team player.
• Flexible.
• Patient.
• Have an open mind.
• Organized.
• Detail oriented.
• Firm, fair and consistent.
• Good listening skills.
• Good communication skills.
• Time management skills.
• Negotiation skills.
• Excellent customer service skills.
• Able to work weekends when needed.
• Able to work overtime as job requires.
• Able to maintain confidentiality.
• Able to follow directions from a supervisor.
• Able to interact well with others.
• Able to understand and follow posted work rules and procedures.
• Able to accept constructive criticism.
• Able to lead and manage others.

Education and Experience Requirements

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience; or equivalent combination of education and experience.

Budget Responsibility

Check (□) all appropriate functions that apply to this job.

X Develop the budget and/or make recommendations that affect the allocation of funds.

X Administer the budget and/or make expenditure decisions once the budget has been approved.

X Monitor the budget and/or track the budget once it has been adopted.

X Coordinate the budget and/or participate in the data collection and organization of budget materials.

Job Performance and Success Factor Requirements

Business Management & Organizational Development – 16.67%

□ Accountability – 20%

□ Adaptability – 20%

□ Alignment & Creating Synergy – 20%

□ Hierarchal Relationships – 20%

□ Setting Standards & Company Advocacy – 20%

Cooperation, Influence, Teamwork & Business Relationships – 16.67%

□Collaboration & Teamwork – 20%

□ Cooperation – 20%

□ Customer Service – 20%

□ Influence – 20%

□ Internal/External Relationships – 20%

Decision Making/Initiative – 16.67%

□ Analytical & Problem Solving – 16.67%

□ Decisive – 16.67%

□ Practical Judgment – 16.67%

□ Action-Oriented – 16.67%

□ Confidence & Risk Taking – 16.67%

□ Effort & Self Development – 16.67%

Staff Management & Development – 16.67%

□ Acknowledgement & Compassion – 16.67%

□ Associate Development – 16.67%

□ Delegation – 16.67%

□ Effective Recruiting and Retention – 16.67%

□ Managing Diversity %

□ Performance Management & Review – 16.67%

Job Knowledge and/or Job Specific Skills – 16.67%

□ Job Knowledge – 16.67%

□ Marketing – 16.67%

□ Reporting – 16.67%

□ Resident Relations – 16.67%

□ Cost Control – 16.67%

□ Safety & Productivity – 16.67%

Professional/Technical/Communication Skills – 16.67%

□ Ethics & Values – 14.29%

□ Integrity – 14.29%

□ Perseverance& Determination – 14.29%

□ Reliability & Punctuality – 14.29%

□ Time Management & Multi-Tasking – 14.29%

□ Approachability & Composure – 14.29%

□ Verbal & Written Communication – 14.29%

Working Environment and Physical Demands

Check (□) one or more of the following that best describes the environment and types of exposures of the job:

X Office environment X Outdoors environment

□ Mechanical facility X Changing weather conditions

□ Toxic or caustic chemicals □ Odors or fumes

□ Electrical current □ Loud machine/Equipment noise

□ Above ground level □ Confining spaces

Physical Demands: Check all that apply.

Over 2/3 Time Between 1/3 and 2/3 Under 1/3

Walking X

Sitting X

Standing X

Climb or balance X

Lifting under 10 lbs. X

Lifting over 10 lbs. X

Reach with hands & arms X

Stoop, kneel, crouch or crawl X

Talk or hear X

Travel Outside the area X

Supervisory Responsibility

Does this job have supervisory responsibilities? __X___Yes _____No

Are there subordinate supervisors reporting to this job? __X___Yes _____No

Total employees directly and indirectly supervised by this position:

□ None X 1 to 10 □ 11 to 25

□ 26 to 50 □ 51 to 100 □ Other

Check (□) one or more of the following for which you are the decision-maker, including decisions that also must be approved by the next level of management.

X Hire/fire X Approve time off

X Discipline X Approve work and work product of others

X Promote X Set department policies

X Interview job applicants X Assign/delegate work to others

X Formally train others X Demotion decisions

X Give instructions to others X Evaluate the work of others

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