Electronic Visit Verification Department Specialist
1 day ago
Tempus Unlimited Inc. is seeking a highly skilled and motivated Electronic Visit Verification (EVV) Program Support Specialist to join our team. As a key member of our EVV program, you will be responsible for providing technical support, implementing and rolling out the EVV solution, and ensuring ongoing compliance with Tempus quality and contract requirements.
Key Responsibilities- Develop and maintain in-depth expertise related to the Tempus EVV solution
- Provide 2nd level support for new and existing users of the Tempus EVV program
- Investigate software issues and bugs, and conduct dialogue with developers to ensure continued efficiency of the EVV solution
- Engage in activities as directed to support the full life cycle of the Tempus EVV program, including pilot coordination, implementation/roll-out, ongoing support, and troubleshooting
- Respond to emails and communication through FMS software
- Provide fast-paced, high-volume call center customer service, both inbound and outbound
- Assist other Tempus Unlimited departments as needed
- Perform other duties as assigned by Supervisor
- Bilingual preferred
- Ability to work independently while functioning effectively as a team player
- Ability to multi-task and complete deadlines
- Experience with Microsoft Suite operating systems
- Experience with Excel spreadsheets
- Strong interpersonal and analytical skills
- Strong written and verbal communication skills
- Excellent organizational skills
- Self-motivated
- Punctuality and dependability
- Professional, friendly personality with the ability to maintain confidentiality
- Maintain and build positive working relationships
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
TravelTravel may be required for this position.
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Electronic Visit Verification Department Specialist
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West Springfield, Massachusetts, United States Tempus Unlimited Inc. Full timeJob Title: Electronic Visit Verification Department SpecialistTempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment.The Electronic Visit Verification Department Specialist will support the Tempus EVV...
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West Springfield, Massachusetts, United States Tempus Unlimited Inc. Full timeJob Title: Electronic Visit Verification Support SpecialistTempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment.Job Summary:We are seeking a highly skilled and motivated Electronic Visit Verification...
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West Springfield, Massachusetts, United States Tempus Unlimited Inc. Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Electronic Visit Verification (EVV) Program Support Specialist to join our team at Tempus Unlimited Inc. As an EVV Program Support Specialist, you will play a critical role in supporting our EVV program, ensuring seamless implementation, and providing exceptional customer service to our...
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West Springfield, Massachusetts, United States Tempus Unlimited Inc. Full timeJob SummaryTempus Unlimited, Inc. is seeking a highly skilled and motivated individual to join our team as an Electronic Visit Verification (EVV) Program Support Specialist. In this role, you will play a critical part in supporting our EVV program, ensuring seamless implementation, and providing top-notch customer service to our users.Key...
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