Customer Service Representative

1 day ago


San Diego, California, United States Mr. Rooter Corporation Full time
Customer Service Representative

Mr. Rooter Plumbing of San Diego County has been a trusted name in the community for over 25 years. As a Customer Service Representative, you will play a vital role in upholding our service philosophy of providing exceptional customer service. Your primary responsibility will be to handle incoming calls and schedule service calls to meet customer requirements. You will also be responsible for exemplifying our code of values by showing respect and courtesy to all customers and employees.

Key Responsibilities:
  • Receive incoming calls in a professional and courteous manner
  • Prioritize and coordinate the scheduling of services
  • Coordinate delays in schedule with customers and service technicians
  • Use customer development techniques to solicit work through various channels
  • Perform other duties as needed, including cross-training in related positions
Requirements:
  • Minimum two years of administrative experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive attitude
  • Team player who can work independently
  • Bilingual English/Spanish a plus
Benefits:

Medical and dental plans available, 401k available, paid holidays, paid vacation, and many more.

We are actively interviewing for this position. Our hiring manager will follow up with qualified candidates.

Compensation: $14/hr. during 4-week training, $15/hr. once training is complete, with periodic reviews for additional raises.



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